Managed 14 critical facilities (switch sites, data centers, call centers), overseeing preventative maintenance of vitalsystems such as generators, automatic transfer switches, UPS, DC Plants, batteries, BMS, and HVAC systems.Implemented soft service support for janitorial, landscaping, pest control, and general handyman services. Reviewedand approved invoices, PM service reports, and MOPs. Conducted quarterly site visits and orchestrated monthlymarket review meetings with Network Operations leadership. Efficiently managed all vendors and workflow through aCMMS system.● Played a key role in building a new Critical Facilities Management team, successfully transitioning facilities supportfrom an outsourced model to an internal one.● Regarded as a dependable high performer, achieving consistent “exceeding” metric ratings in PM / RM ScheduleAdherence and Invoice approvals monthly.● Implemented follow-up process for vendor invoices, resulting in 300% reduced invoice submittal times and timelypayments.

Directed site development and construction activities of 250+ cell towers and Distributed Antenna Systems (DAS) fromsite acquisition to integration. Identified risks and forecasted the impacts on schedule of proposed changes andreported impact to project team, stakeholders, and multiple levels of management. Directed internal employees andvendors for site acquisition, project management, construction, and site integration.● Simultaneously managed over 125 active projects, contributing to the 1st nationwide 5G network.● Played a pivotal role in disaster recovery efforts, minimizing wireless network downtime.

Managed operations of 65K sq. ft. call center facility and grounds; oversaw general and preventative maintenance,construction activities, safety, housekeeping, and other contracted services. Conducted vendor research, evaluation,selection, and contract management. Developed scopes of work, facilitated RFP / RFQs, and negotiated costs forcreating Facility Service Agreements (FSA).● Played pivotal role in planning, execution, and project control of new call center facility and grounds construction.● Managed over $300K in multiple post-construction projects within first 6 months of occupancy.● Led transition of national Facilities Management team back to an in-house model, establishing new policies,procedures, and methods to implement a successful changeover.

Oversaw facility operations for 7 T-Mobile call centers, focused on instilling customer experience values and ensuringaccountability, timeliness, and positive communication among Assistant FM staff. Managed development, planning,and expense tracking for annual operating budgets for each site.● Ensured timely resolution of daily facilities related issues, reducing client pain points.● Maximized client satisfaction by collaborating with vendors to ensure compliance with high work standards,ethics, contractual obligations, and customer service.

Managed daily facility operations, implementing new JLL standardized processes and vendor services across theT-Mobile call center portfolio.● Led national Business Service Manager team through transition of multiple new system and technical processes,providing training and creating technical documentation.● Conducted cost analysis on national call center janitorial supply purchases, identifying annual savings of $112,801(21% of the national janitorial budget).

Directed operations for 51K sq. ft. call center; oversaw general and preventative maintenance, vendor activities,safety, housekeeping, and other contracted services. Supervised facility staff, housekeeping, and security personnel.Responsible for $2.8M site operating budget.● Recommended and implemented 1st Computer Maintenance Management System (CMMS), resulting in theability to track issues and establish performance metrics.● Implemented comprehensive Business Continuity Plan and Emergency Planning processes for risk management.

Provided full Information Technology support for over 40 T-Mobile retail stores, business offices,engineering facilities, as well as a 500+ seat call center. Supported server, desktop, telephony, andnetwork systems including operating system and application support, account administration. ManagedIT activities related to construction of 25+ retail stores, business offices, engineering offices, andengineering switch sites.