Consultant - ICOMS Application Support for Cox Communications

Systems Administrator and Application Configuration Expert for Oracle Field Service Cloud along with other workforce management solutions.

Software and system integration testing with Foreign Roaming Partners.

•Project Coordinator for all new Telephony and VOIP site launches for residential and business customers.•Responsible for maintaining Toll Exception files for all Telephony Switch and VOIP locations to identify possible revenue leaks.•Subject Matter Expert regarding ICOMS/INFINYS billing system order entry procedures on all new software upgrades and enhancements.•Training Coordinator for all 26 Cox customer call centers nationwide and corporate employees on all new enhancements and features to the billing system and other software application upgrades regarding telephony products.•NPA/NXX Split Project Coordinator for all field sites that have expanded their local area codes.•Coordinated with other departments within Cox’s IT organization regarding updating rate changes and service code requests.•Developed and designed documentation on various functions of telephony, including methods and procedures, daily auditing, set up and maintenance, and problem resolution logs.•Provided on site support to all field sites during major software upgrades.•Member of Implementation Testing Team for all Telephony related features created or enhancements to ensure correct billing to customers.