Manage all territory activities to ensure delivery of on-site support services, meet customer SLAs, control expenses and assets, all while working to promote and improve customer and employee satisfaction. Provide management and coaching support to 150+ employees. Conduct hiring activities and monitoring of performance improvement issues, providing appropriate coaching and counseling to team members.

Oversee all administration, warehouse, and installation activities within assigned territory, including 3 office locations, 110+ employees, and a 90+ vehicle fleet. Responsible for P&L with an annual expense of $12M in inventory annually. Responsible for $5.5M of annual payroll expenses. Ensure a high level of profitability, overall customer service/satisfaction, adequate staffing levels, internal and external growth, and maximization of asset utilization to achieve company goals. Interview, hire, recruit, train, and provide daily leadership to employees. Travel to meet with team members, customers, prospective clients, and attend business meetings/tradeshows.

Oversaw all administration, warehouse, and installation activities for local service center.

Managed daily operations of home theater installations for Arkansas, Missouri, Central Illinois, Kansas, Nebraska, and Oklahoma with a primary focus on driving revenue growth, increasing customer satisfaction and increasing profit. Provide leadership and direction in overseeing the performance of an in-house installation team and a third party contractor base while supporting 30 store locations. Maintain department P&L and maintain full accountability for the attainment of department monthly goals.

Manage all activities of home theater installation for Missouri and Illinois, focusing on increasing customer satisfaction and increasing profit. Directly responsible for a team of 10 technicians, a fleet of 10 vehicles, and installation services support for six retail locations.

Responsible for daily operations of a retail store with a focus on installation sales, reporting directly to the General Manger. Directly responsible for the operation of an installation department performing mobile electronics and home theater installations.

Directly responsible for all aspects of managing an installation center with four mobile electronics technicians and two home theater technicians. Delivered best in class customer service and achieved superior financial results.

Responsible for completing all aspects of mobile electronics installation and providing customer consultations during the sales process.