Oversee the electronic connections between CLC Lodging and our connected hotel partners. Manage a database of 60,000+ hotels in the US & Canada with the goal of maximizing their online booking potential. Maintain productive relationships with each of our hotel chain partners as well as our 3rd party booking partners. Manage a team of people responsible for GDS rate loading and internal hotel directory management. Work regularly with our Product team to improve our customer booking experience and maximize online hotel booking potential.

Oversee day to day operations for our Reservations department as well as our inbound Call Center. Review scheduling and staffing for both departments on weekly and monthly basis. Manage a team of supervisors and team leads, working with them daily on professional development and finding continuous efficiencies. Work closely with Ops Managers in other departments to meet company goals and maintain client satisfaction.

Oversee a team of 14 people that negotiate and book reservations for our top accounts. Manage employee productivity, client satisfaction, and efficiency within my team. Maintain and develop the performance of the Booking Specialists individually and as a whole. Meet with members of my team weekly to ensure consistent communication and reinforce company goals. Coach and develop individual employees to help with their future growth within the company. Work regularly with Account Managers and peers to make sure that we are meeting and exceeding client needs. The skills required for this position include strong organizational skills, strong problem solving skills, and the ability to coach others effectively.

Work with a small diverse team to track and resolve both internal and external issues that hinder the achievement of company goals. Meet regularly with high level management to improve the client experience by creating efficient processes and improving existing processes in every department within the company. The skills required for this position include critical thinking, time management, and self motivation as well as the ability to work collaboratively with all internal departments.

Oversee 20 client accounts in which I have built strong, productive relationships with. Manage client’s corporate lodging by negotiating deep discounts and finding the appropriate accommodations based on their specific preferences. Use reporting to identify travel trends for each client. Use critical thinking to resolve issues quickly and effectively. Work closely with Account Manager I's and II's to coach and advise while helping them build their skills and further their career. Skills required for this position include time management, relationship management, critical thinking, negotiating skills, and working together in a team based environment.

Improve customer’s relationship with Apple as well as diagnose and resolve issues with their personal and business technology. Skills required for this position are heavily reliant on time management, timely decision making, understanding customer needs, and learning on the fly.

I built productive customer relationships as well as develop collaborative relationships with peers to facilitate the accomplishment of result oriented goals. I was responsible for recommending complete and accurate solutions based on the needs and aspirations of customers, as well as meeting sales and revenue quotas. Secondary duties include hiring, visual merchandising, business consultations, and employee mentoring.

I built customer relationships and was often their first introduction to Apple. I was also responsible for recommending complete and accurate solutions based on the needs of customers, as well as meeting sales and revenue goals.