Supported the Store Leader through leading the team and operations of one or more business departments. Promoted the Apple brand through unparalleled employee loyalty, customer service, and profitability. Collaborated with peers to ensure consistent expectations, behaviors and results in all business departments.• Recruited, trained and retained diverse candidates who modeled the Apple Steps of Service and Credo• Connected with and inspired employees to feel apart of an organization that made a difference in its community• Developed content and lead store meetings to promote culture, employee engagement and knowledge sharing• Monitored performance of employees and addressed behaviors promptly to improve results• Addressed customer concerns and complex customer issues• Performed sales leader functions, including monitoring sales floor coverage; maintaining sales generation focus; completing sales transactions and overrides (including cash, credit, and check processing, and exchanges, refunds, and adjustments); and performing daily accounting and store operations procedures• Ensured that the store achieved its sales, shrink, and payroll goals• Performed other administrative functions including writing and delivering performance reviews, creating and adjusting schedules, approving time cards, ordering supplies, and investigating loss prevention concernsKey Achievements• Led Sales, Support, Inventory and B2B teams and their respective operations• Created, implemented and shared tools to increase employee engagement and store revenue• Planned and executed sales and operations strategies for product launches and other high volume, high-profile events• Recruited and developed talent through store pipeline • Mentored managers at other stores to improve department results

Provided overall store vision and direction by putting the customer first, training and developing a world-class team, achieving and exceeding promotional goals, and controlling costs and maximizing profits through operational excellence.• Built a world-class team through development of supervisors and entry level employees• Internally promoted eight entry level employees to the supervisor position• Consistently met and exceeded Company and Regional promotional goals• Exceeded Controllable Contribution and Total Contribution company goals• Consistently achieved high level of customer service through Customer Voice Surveys• Created and shared tools for other Store Managers and District Managers to improve operational performanceKey Achievements• #1 in Area 95 in FY10 Q1 in Customer Voice Survey at 93% Overall Satisfaction• #3 in Area 95 in FY10 Q1 for achievement in 13 Key Performance Measures• #2 in Area 95 in FY09 for Annual Ecosure Cleanliness Audit at 98.4%• #1 in Area 95 in FY08 Partner View Survey at 100% employee job satisfaction

Provided leadership, direction and organization to support the Store Manager in executing store operations and managing employee performance.• Completed Starbucks’ Retail Management Training Program• Managed employee performance through feedback and coaching• Managed ordering and inventory control and consistently met and exceeded company Controllable Contributionand Total Contribution goals• Built schedules through analysis of business and customer trends

• Provided exceptional customer service at the point of sale, sales floor and dressing room while simultaneously maintaining visual standards and cleanliness• Learned and developed foundational customer service skills• Worked on a stock team that was responsible for efficiently receiving, batching, and placing incoming shipments on the sales floor