Brian Jones Email & Phone Number

Memphis, Tennessee

• Supported the Store Leader through leading the team and operations of one or more business departments. Promoted the Apple brand through unparalleled employee loyalty, customer service, and profitability. Collaborated.
• Recruited, trained and retained diverse candidates who modeled the Apple Steps of Service and Credo
• Connected with and inspired employees to feel apart of an organization that made a difference in its community
• Developed content and lead store meetings to promote culture, employee engagement and knowledge sharing
• Monitored performance of employees and addressed behaviors promptly to improve results
• Addressed customer concerns and complex customer issues

Olive Branch, Mississippi

• Provided overall store vision and direction by putting the customer first, training and developing a world-class team, achieving and exceeding promotional goals, and controlling costs and maximizing profits through.
• Built a world-class team through development of supervisors and entry level employees
• Internally promoted eight entry level employees to the supervisor position
• Consistently met and exceeded Company and Regional promotional goals
• Exceeded Controllable Contribution and Total Contribution company goals
• Consistently achieved high level of customer service through Customer Voice Surveys

Nashville, Tennessee

• Provided leadership, direction and organization to support the Store Manager in executing store operations and managing employee performance.
• Completed Starbucks’ Retail Management Training Program
• Managed employee performance through feedback and coaching
• Managed ordering and inventory control and consistently met and exceeded company Controllable Contributionand Total Contribution goals
• Built schedules through analysis of business and customer trends

Johnson City, Tennessee

• Provided exceptional customer service at the point of sale, sales floor and dressing room while simultaneously maintaining visual standards and cleanliness
• Learned and developed foundational customer service skills
• Worked on a stock team that was responsible for efficiently receiving, batching, and placing incoming shipments on the sales floor