In my current role, I lead the digital transformation of early childhood education by driving a multi-year strategy. I modernise service delivery through innovative cloud-based solutions like SaaS and PaaS, ensuring systems are scalable, accessible, and future-ready for educators and families alike.• Delivered $125M Child Link IT solution, a globally unique platform integrating key government systems to create a unique profile for every child in Victoria, improving safety and wellbeing of vulnerable children, addressing Royal Commission recommendations, and enhancing information sharing across government.• Directed initiatives to revise data retention policies, minimise duplication, deactivate unused resources, integrate sustainability KPIs into SDLC, and improve resource management and operational sustainability.• Improved child safety and wellbeing outcomes by enabling practitioners to access detailed child engagement histories across government services as well as facilitating informed decision-making and effective targeted interventions.• Spearheaded Agile and DevSecOps adoption, accelerated development cycles, and embedded secure practices, resulting in faster, reliable product delivery and safeguarding sensitive data.• Secured over $150M in government funding by delivering comprehensive business cases, enabling statewide IT solutions, advancing ECE Digital Transformation strategy, and driving operational efficiency.

Led transformative initiatives that integrated emerging technologies to deliver scalable solutions and foster organisational growth. I thrived on building strong partnerships with stakeholders to explore new market opportunities and expand service offerings. By leveraging data-driven insights, I identified trends, guided decision-making, and optimised product portfolios to ensure lasting impact and success.• Delivered implementation of Computershare's innovation framework across three core businesses in US, standardised processes, and achieved seven percent increase in client acquisition within first year.• Accelerated product delivery timelines by integrating rapid development and user-centred design practices, boosting user satisfaction by 30%, and driving 17% client growth.Successfully implemented Computershare's innovation framework into three Computershare businesses across the US resulting in repeatable and more efficient product development.

Developed a customer-driven innovation framework that empowered global product teams to launch new products and services. My focus was on enhancing customer experiences and driving market competitiveness, ensuring our offerings stood out in a fast-evolving landscape.• Designed and led AltShift, Computershare’s Innovation Lab, prioritising advanced technologies and user-centred design, achieving accelerated product development and faster time-to-market.• Delivered M&A technical optimisation strategy for $2.4B business acquisition and successfully reduced technology operational costs by $127M within five years.

Created and implemented technology investment governance strategy, along with robust processes and tools to ensure IT investments aligned seamlessly with business benefits and strategic objectives.• Provided an employee plans solution in Hong Kong/China and achieved 12% business growth by improving customer satisfaction, streamlining client onboarding, and implementing governance frameworks in regulated sectors.• Achieved six percent increase in client retention by directing global distributed development teams and delivering regulated Investor Centre solution (Share Trading) across US, UK, and Asia.• Managed client portfolio worth approximately $140M across US, UK, and Asia to strengthen key client relationships and sustain long-term business growth.

Oversaw large-scale client engagements across diverse sectors, driving operational excellence and enhancing service delivery. By leading cross-functional teams, I delivered innovative solutions that optimised client satisfaction and retention. I also cultivated strong relationships with key stakeholders, securing business growth and fostering long-term partnerships.• Increased client delivery transparency by implementing governance, standards, and reporting frameworks tailored for executive-level oversight.• Transformed underperforming pre-sales department into revenue-generating operation, achieving $60M portfolio within two years.• Boosted customer satisfaction by 12% through effective management of critical client engagements across banking, insurance, and health sectors.