Brian Morgan Email & Phone Number

Warrington, England, United Kingdom

Responsible for owning, maintaining, and developing the Governance, Risk and Compliance (GRC) framework across multiple business units within the group. Proactively providing advice and guidance to ensure each BU is within agreed risk and compliance appetite. Provide analytical and investigative support with regards to review and maintenance of policies, controls, and procedures with regards to ISO 9001, 27001 and 22301.

Manchester, United Kingdom

As an Operations Support Manager, with 20 years of progressive experience in quality assurance, learning and development, marketing, and partner management, Own a compliance programme that supports and monitors quality governance within the business unit.

Manchester, United Kingdom

Marketing Strategy. Developed around our product portfolio, this strategy involves working with creative agencies and SMEs on style and content when delivering new (and existing) digital assets.Asset Control. Manage digital campaigns and Web activities around social selling through a variety of different channels. Content is controlled through editorial calendars and marketing automation.Business Development: Working with internal stakeholders to develop (and manage)… Show more Marketing Strategy. Developed around our product portfolio, this strategy involves working with creative agencies and SMEs on style and content when delivering new (and existing) digital assets.Asset Control. Manage digital campaigns and Web activities around social selling through a variety of different channels. Content is controlled through editorial calendars and marketing automation.Business Development: Working with internal stakeholders to develop (and manage) personalised training programmes across the business, training plans supported include Sales and professional services.Building relationships and forming alliances with external Channel and Alliance Directors (C-level managers). To ensure longevity in our partner relationship, while continuing to show a bias towards the bigger picture and future growth. Show less

Manchester, United Kingdom

Working with partners from all over the world, such as, Spain, Dubai and Africa. This role focused on developing and implementing a partner framework to increase sales activities by using an effective on-boarding process, mentoring and training programme.

Manchester, United Kingdom

Accountable for managing a team of technical authors and trainers, with the responsibility of delivering learning and development resource to our international customer-base. Additional responsibility also included organisational development and talent planning for UK-based employees.Designed and facilitated the governance of the amalgamation of two separate departments (technical authors and trainers) in to one department of technical communicators using the change model (ADKAR). This… Show more Accountable for managing a team of technical authors and trainers, with the responsibility of delivering learning and development resource to our international customer-base. Additional responsibility also included organisational development and talent planning for UK-based employees.Designed and facilitated the governance of the amalgamation of two separate departments (technical authors and trainers) in to one department of technical communicators using the change model (ADKAR). This significantly improved performance by reducing costs and workload whilst increasing productivity by 30%.Created and led a business case for the introduction of e-learning using social media and online communities. This influenced the business to move away from Instructor-led learning to an on-demand e-learning solution, which sustained value to the organisation. This included a management research report to support the change included competitor analysis, change management and a detailed project plan, with clear milestones to minimise any disruption to the business.Designed and executed appropriate diagnostic tools to assess the performance of each training or coaching session.Built relationships and formed alliances with internal colleagues, such as project managers, as all training and learning material was delivered within a project cycle to our end-customers.Using an effective Training Needs Analysis (TNA) model, I managed and developed employees’ skills sets to the correct level that met the needs of the business. Show less

Manchester, United Kingdom

This role involved customer-facing training that was instructor-led.Within five years I became lead trainer and course developer for our entire product suit (developing training guides, exercises, lesson plans and evaluation material). I delivered customer training in over 30 countries and had high touch points with many of our major customers.Developed a high-level of skill in writing detailed and complicated documentation in a clear and concise manner, which was acknowledged… Show more This role involved customer-facing training that was instructor-led.Within five years I became lead trainer and course developer for our entire product suit (developing training guides, exercises, lesson plans and evaluation material). I delivered customer training in over 30 countries and had high touch points with many of our major customers.Developed a high-level of skill in writing detailed and complicated documentation in a clear and concise manner, which was acknowledged in 2007 by winning a national technical writing competition (instructional class), awarded by the ISTC. Show less

Warrington, United Kingdom

As their first dedicated Information Technology (IT) trainer, I was responsible for writing course material around Microsoft Windows and Office applications to meet the training needs of the Martin Dawes call centre employeesDeveloped and delivered IT training course. Worked with C-level managers within Martin Dawes Training, to become an approved OCR IT NVQ centre.Became senior internal NVQ verifier in Management, Customer Services and Information Technology (up to NVQ… Show more As their first dedicated Information Technology (IT) trainer, I was responsible for writing course material around Microsoft Windows and Office applications to meet the training needs of the Martin Dawes call centre employeesDeveloped and delivered IT training course. Worked with C-level managers within Martin Dawes Training, to become an approved OCR IT NVQ centre.Became senior internal NVQ verifier in Management, Customer Services and Information Technology (up to NVQ Level 3).NVQ Assessor in Management and Information Technology. This role required developing skills in coaching, providing constructive feedback and providing well defined ‘action plans’ for all learners. Developed course material for various soft skill training programmes, such as, Team Leading and Management, Coaching, Problem Solving and so on. Show less

Warrington, United Kingdom

Bsc (Hons), Biomedical Science With Chemistry

Btec Ond, General Science

Chartered Mcipd, Pac