Brian Mueller Email & Phone Number

Austin, Texas Area

Leading team efforts to effectively automate commercial, residential, and hospitality management systems. Including hospitality services, potential real estate investments, and commercial investments. • Managed project development of MLS real estate new listings - scoring - color coding based on zoning - bucketing into potential properties based on Process Automation• Currently overseeing Process Automation on Commercial Real Estate and Hotel Management • Process automation to remove swivel chair and design a decision services to business• Acting as the lead technical voice between Business and Application Development• Agile project management to improve time to service from reservation to room refresh and reservation end solutions.

Collaboratively led an 11-member team and managed a $2M budget by providing strategic direction in the design of a large-scale Robotic Process Automation (RPA) project. Oversaw each project phase from requirement gathering to implementation, resulting in increased rates of speed and efficiency of delta actualization, which drastically saved time and improved operational methods.• Drove design, prototype and implementation of an innovative mortgage data extraction process to remove redundant data which increased rate and efficiency of decision-making processes. • Created an Intelligent Capture process for automatic classification and document type separation.• Developed an electronic document delivery portal that interfaced with the classification, separation and extraction engine pulling relevant data, resulting in a decrease in process time by 33% and an increase in annual revenue by 99.5%.• Launched a scalable Enterprise Content Management program that delivered 95% of all First Mile content within 15 minutes.• Awards: Kofax First Mile Solution of the Year, OnBase Champion, NCSHA Program Excellence Management Innovation Operations and AIIM Leadership Award for Innovation.

ECM Program Manager (2008 to 2010)Strategically guided digital transformation efforts by launching a departmental solution comprised of nine content types, scaled enterprise wide with over 4,000 varieties of content to be managed on a digital platform. Designed and implemented the capture and disposition of 95% of all company content.• Developed and executed an advanced capture and machine learning platform which included machine classification, separation and extraction to remove redundant tasks, substantially improving processing timelines.• Engineered an e-Delivery campaign that managed 95% of daily volume, reducing costs by $100K for partners. • Coordinated efforts to raise $75K in support of a technology education program for low-income students and families.

Business Systems Analyst II (2007 to 2008)Forecasted, developed and managed Enterprise Content Management budgets of over $1.5M, consistently completing projects on time and under budget. Analyzed, diagnosed and remediated all issues on highly complex projects using Agile, Kanban and Scrum project management methodologies. • Engineered use of OnBase Imaging Solutions for scanning, importation and retrieval of 250,000 documents by implementing paperless processes which reduced risk while increasing productivity and disaster recovery/business continuity efficiency.• Drove enterprise wide 18-month conversion from legacy systems to cutting edge ECM systems, resulting in the establishment of an internal Center of Excellence and saving millions of dollars annually.• Slashed the monthly cost of consulting fees by $25K by implementing processes to eliminate outsourcing, which reduced file storage capacity and staffing costs significantly. art ECM systems including the OnBase application suite and other content services, leading to the establishment of an internal Center of Excellence and millions of dollars in savings per year • Convinced the Chief Executed Officer to establish an in-house 6-person Integrated Records Management Team, eliminating outsourcing and saving $25K monthly in consulting fees• Reduced file storage areas from 3 to 1 and staffing from 15 to 5, saving tens of thousands of dollars annually • Forecasted, developed, and managed Enterprise Content Management Project budgets, including: $350K for continued enterprise development of advanced capture initiative projects, $640K for upfront capture / forms processing, $579K for backfile conversion projects, centralization, and equipment• Completed projects 15+% ahead of schedule and 10+% under budget consistently year after year

Business Systems Analyst I (2005 to 2007)Leveraged technical and interpersonal communication skills to analyze and understand end-to-end customer experience, integrating end-user feedback in mitigation of user issues. Responded and resolved problems in a courteous and timely manner. • Implemented employee training programs which increased efficiency in several departments by 50%.• Delivered a training program on how to implement a new ECM system to over 600 employees, leveraging adult-learning theory and empathy-based change management practices.