Brian Muhlhauser Email & Phone Number
@granicus.com
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Who is Brian Muhlhauser? Overview
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Brian Muhlhauser is listed as Sr. Project Manager at Granicus, a company with 1574 employees, based in Denver, Colorado, United States. AeroLeads shows a work email signal at granicus.com and a matched LinkedIn profile for Brian Muhlhauser.
Brian Muhlhauser previously worked as Senior Project Manager at Granicus and Implementation Project Manager at Granicus, Inc.. Brian Muhlhauser holds Bachelor Of Science (Bs), Management Information Systems from University Of Nevada-Las Vegas - College Of Business.
Email format at Granicus
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AeroLeads found 3 current-domain work email signals for Brian Muhlhauser. Compare company email patterns before reaching out.
About Brian Muhlhauser
Technical Project ManagerGrowing up, I was usually the quiet, computer geek. At a young age, My best friend introduced me to the world of technology via his custom-built PC. He showed me the ropes and I've had a passion for technology ever since! I took this passion to college where I pursued a degree in Management Information Systems. The original goal was to become a software developer; I had not even considered leading others. As I progressed in my career, I discovered that I enjoy helping others succeed with technology.Over the last 10 years, I have had the pleasure of providing outstanding customer service to professionals. In addition, I was given opportunities to coach customer service reps and trainers on my team. I transitioned these skills into a full-time training role where I designed and delivered hundreds of training sessions to professionals nationwide. In my most recent position, I have been building administration and leadership skills as a project manager.As a leader, I thrive in environments with a larger, applicable vision that enables the team to pursue success and what is best for the customer. This helps drive employee engagement and retention, encouraging productivity, innovation, and loyalty.Specific areas of competence include:Project Management, Execution, Communication, Instruction, Complex Problem Solving, Technical Services and Support, Training, Customer Service, Customer Satisfaction, Process Improvement, Documentation, Presentations, Public Speaking, Verbal & Written Communication Skills, Interpersonal Skills, Teaching.
Listed skills include Training, Customer Service, Leadership, Process Improvement, and 35 others.
Brian Muhlhauser's current company
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Brian Muhlhauser work experience
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Senior Project Manager
Current
Implementation Project Manager
- Technical implementation specialist. Lead client project teams through SaaS implementations. Review contracts, identify requirements, create project plans, provide technical guidance, configure hardware and software.
- Technical expertise for 11 diverse products including hardware, software and cloud-based government solutions.
- Successfully manage and complete over 36 projects per year in a fast-paced environment with competing deadlines.
- Develop detailed project schedules that align with client timelines.
- Lead internal and external meetings with engineers, product managers, and account managers to address problems.
- Create documentation, identify and address risks, troubleshoot technical problems, submit JIRA tickets to engineers.
Sr. Technical Support Engineer
- Troubleshoot and resolve extremely complex support issues (close about 80 cases per month).
- Promoted to Sr. Engineer in 6 months (September 2015).
- Support a national network of over 20,000 government users.
- Perform system administration tasks for hundreds of client servers running Windows Server 2008. Tasks include reimaging, driver and software installation, NIC configuration, system resource and service monitoring.
- Provide outstanding customer service, over 90% satisfaction rating according to surveys.
- Assist with validation and testing new product releases.
Technical Trainer
- Traveled nationwide, training real estate professionals how to implement RE/MAX technology solutions into their business.
- Responsible for training initiatives in the state of Florida, a network of over 250 franchise offices and over 4,500 affiliates.
- 50% travel, training over 2,000 professionals per year.
- Designed and delivered over 150 live and online classes per year.
- Coordinated monthly national e-learning initiatives via Webex webinars.
- Positively impacted solution usage ratings in the state of Florida by over 25%.
Sr. Technical Support Specialist
- Provided Tier 3 technical support and assisted with contact center administration.
- Supported a national network of 90,000 real estate professionals.
- Diffused escalated or frustrated callers.
- Consistently recognized for outstanding customer service. Zero complaints in over 6 years.
- Up-trained a team of 15 support specialists and all new hires.
- Tracked and forecasted call and email volumes.
Intern Web Developer
- Built, modified and maintained database-driven web pages for clients using ASP.NET, HTML, Adobe Photoshop & Illustrator.
- Self-starter, researched programming syntax to formulate complex solutions.
- Served as a PC Field Technician for clients in between projects.
Bank Teller
- Provided a variety of transaction services to bank customers. Referred clients to variousproducts and services including credit cards, loans, and other account options.
- Maintained 98% drawer balancing accuracy.
- Among the top 25% to receive recognition for teller referrals.
Colleagues at Granicus
Other employees you can reach at granicus.com. View company contacts for 1574 employees →
Epsee Roselin Devaraj
Colleague at Granicus
Thanjavur, Tamil Nadu, India, India
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MH
Mohibul Hasan
Colleague at Granicus
United Kingdom, United Kingdom
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EA
Emily Alonzi
Colleague at Granicus
Toronto, Ontario, Canada, Canada
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AK
Abhishek Katta
Colleague at Granicus
Bengaluru, Karnataka, India, India
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BW
Benjamin Watts
Colleague at Granicus
Washington, District Of Columbia, United States, United States
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DG
Dylan Gregory
Colleague at Granicus
Chicago, Illinois, United States, United States
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EE
Eduardo Enrique Solís Jiménez
Colleague at Granicus
San José, San Jose, Costa Rica, Costa Rica
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DH
Danielle Harvie
Colleague at Granicus
Washington, District Of Columbia, United States, United States
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JC
John Carroll
Colleague at Granicus
Albuquerque, New Mexico, United States, United States
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RR
Rodney Rosario
Colleague at Granicus
Puerto Rico, Puerto Rico
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Brian Muhlhauser education
Frequently asked questions about Brian Muhlhauser
Quick answers generated from the profile data available on this page.
What company does Brian Muhlhauser work for?
Brian Muhlhauser works for Granicus.
What is Brian Muhlhauser's role at Granicus?
Brian Muhlhauser is listed as Sr. Project Manager at Granicus.
What is Brian Muhlhauser's email address?
AeroLeads has found 3 work email signals at @granicus.com for Brian Muhlhauser at Granicus.
Where is Brian Muhlhauser based?
Brian Muhlhauser is based in Denver, Colorado, United States while working with Granicus.
What companies has Brian Muhlhauser worked for?
Brian Muhlhauser has worked for Granicus, Granicus, Inc., Re/Max, Llc, Newestech, and Bank Of America.
Who are Brian Muhlhauser's colleagues at Granicus?
Brian Muhlhauser's colleagues at Granicus include Epsee Roselin Devaraj, Mohibul Hasan, Emily Alonzi, Abhishek Katta, and Benjamin Watts.
How can I contact Brian Muhlhauser?
You can use AeroLeads to view verified contact signals for Brian Muhlhauser at Granicus, including work email, phone, and LinkedIn data when available.
What schools did Brian Muhlhauser attend?
Brian Muhlhauser holds Bachelor Of Science (Bs), Management Information Systems from University Of Nevada-Las Vegas - College Of Business.
What skills is Brian Muhlhauser known for?
Brian Muhlhauser is listed with skills including Training, Customer Service, Leadership, Process Improvement, Management, Microsoft Office, Help Desk Support, and Marketing.
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