Enabling product led growth for Docusign via Commerce Business platform and integrations.* building 0 to 1 self-service channel for direct customers to reduce opex and grow gnmrr, spanning the entire customer journey including billing/payments, asset/subscription management, products and pricing, quoting, renewals, add-ons, usage/consumption, account and user management * improving retention and saving opex through expanded auto renewal program and self service renewals* enabling API-based ordering for partner resellers* improving customer satisfaction

* Drive vision/roadmap of Self-Service for Salesforce customers and managing a team of product managers* Increase self-service eCommerce transactions over 4x and new revenue over 2x via Tableau eCommerce channel through buyer enablement, new purchase and payment capabilities, UI/UX improvements, and partnership with enablement and growth teams* Grow Salesforce core Self-service channel via platform APIs and Q2C capabilities enabling Salesforce "Your Account" and other self-service customer experiences* Eliminate 650+hrs/mo opex from O2C and accelerate collection of millions of dollars/mo via self-service invoice payments* Deliver operational efficiencies, e.g. (1) >6x improvement to automated support SLA assignment accuracy, (2) mitigate cost of trade compliance from 20% to <2%, (3) lead strategy to block thousands of fraudulent txns/mo w <0.35% false positive* Reduce revenue and customer impacts from production incidents by leading rollout of push alerting/monitoring (elastic, cloud watch, kibana stack)* Champion organization best practices in product management, lean product development, and agile software delivery* Gain subject matter expertise in subscription management across checkout/billing/payments, quote to cash (Q2C/CPQ), order to cash (O2C), order processing, provisioning, post-purchase (renewal), identity, and license managementTechnology stack includes CPQ, Salesforce Sales Cloud, Salesforce Commerce Cloud, Mulesoft, AWS

Scaling product led growth for Tableau by expanding self-service eCommerce and payments (b2b/b2c), building and enhancing subscription auto renewal, and streamlining self-service support.* Improved case support automated SLA assignment accuracy from 4.81% to 99.73%* Enhance customer experience, reducing support cases, and expanding self-service capabilities in customer portal* Created and obtained alignment on business case to re-platform to commerce cloud from proposal through budgeting, planning, development, launch and iteration* Mentor PMs and interview product manager candidates; Completed "Accelerate," Salesforce's 12 month leadership/management training program

Tableau self service eCommerce

Working at Tableau from May 2019-April 2020. Acquired by Salesforce April 2020. * Grew eCommerce channel transactions by nearly 2x and reduced cost of sale by launching authenticated eCommerce, enabling customers to self service additional license purchases* Enabled reduction in renewal manager headcount, improvements in renewal rate, and business transition to SaaS model through launch of auto renewal platform* Led international payment compliance integration for European payments (strong customer authentication)* Prototyped and led integration with Configure Price Quote engine (quote to cash billing platform)* Managed threat modeling, security review, and security uplift* Migrated custom legacy tech to microservice architecture (AWS E2C and Serverless)

Technical Product Manager, developing the next generation of commerce in the cloud for Starbucks partners and company-owned mobile order and pay. ● Drive vision and delivery of pricing, ordering, and promotion microservices for global Mobile Order and Pay cloud platform APIs● Plan feature roadmap, identify dependencies, adapt priorities to meet ever-changing constraints● Coordinate, influence, and align other product owners, 5+ development teams, risk and compliance, audit, security, accounting, QA, and business to meet product goals● Leveraged splunk for application monitoring, reporting, debugging; hands-on experience with apigee for API management and monitoring● Scale and improve agile product development● Coach cross functional blended on-site/off-shore technical teams on improving collaboration and delivering production-ready features every sprint● Write lightweight scripts to support data validation/transformation/query and environment automation tasks as necessaryStarbucks Technology works with tech including:* Kubernetes* Scala* Cassandra* Kafka* AWS* Splunk* Apigee

Technical face of the business on e-commerce launches (B2C commerce cloud, Demandware and magento) and system integrations for mid-size to fortune 500 clients ($20mm - $100mm+ online revenue). Worked with distributed teams on technical pre-sales and requirements, defining product vision and guiding the product from idea to launch.● Leveraged product sense to create vision and define roadmaps from analysis through post-launch for omnichannel enterprise e-commerce sites and system integrations (ERP, CMS, CRM, OMS, SSO, Payment, etc.)● Delivered presentations on-site to client technical and business leaders● Optimized UI/UX with designers for desktop/mobile; achieved KPI improvements on various projects including 63% increase in mobile conversion and 134% in session length● Led technical discovery on-site and remotely; created specification documents ● Designed workflows to improve fulfillment, customer support, global content publishing, data integration, reporting, and other supporting functions● Created analytics plugin product, reducing costs and driving growth in analytics org● Drove technical projects - coordinating distributed business, technical, creative design, and third party resources from pre-sales through discovery, development, UAT, and launch; mitigated risks, removed blockers● Engaged in hands-on technical activities as needed, including technical solution architecture, configuration support, API integration, debugging ● Developed deep expertise of e-commerce industry and product ecosystems● Diagnosed and removed process gaps, including 30% reduction for standard site launch● Formalized lightweight best practices and internal processes● Interviewed, on-boarded, and mentored new business analysts● Implemented diverse checkout/payment experiences, including custom payment methods, stored value cards, API integrations, tokenized payments, and direct bank transfers (Paypal, Sofort, Cybersource, Moneris, Amazon Pay, etc)

E-commerce implementation projects on Salesforce Commerce Cloud (Demandware) and Magento. I drive projects from technical pre-sales, through product scoping and implementation to launch. ● Generate proposals in response to omni-channel e-commerce RFPs. Prepare and present on-site technical sales and product demonstrations to business and technical users● Analyze and recommend optimal solution architecture, spanning 5-15 integrated systems● Compose and present solution vision/scope documents● Elicit, analyze, and document customer requirements● Facilitate requirements meetings both on-site and remotely, with teams from 5-20 active stakeholders.● Support project and milestone/phased planning efforts● Coordinate internal, client, and 3rd party collaboration

● Improved operational efficiency 20% by simplifying and automating workflows, including customer onboarding (B2B and B2C), quoting/invoicing, support, and shipping● Reduced CPA by 15% with A/B testing to improve landing page conversion, optimized customer funnel, and designed marketing campaigns (Drip email, PPC, SEO)● Created vision and delivered all projects supporting consumer & back-office needs● Developed e-commerce sites, API integrations, and internal CRM;● Built business case for organizational changes analyzing CPA and sales rep profitability

● Established product vision for social cataloging / marketplace site; won seed funding ● Programmed backend controllers using Python and Pylons framework● Oversaw product design and UX; created mockups and implemented web UI

● Developed managed and sold content-based web site to media company● Analyzed, designed, and implemented custom web applications for clients● Designed, coded, and deployed custom web sites using PHP, Perl, mySQL and HTML/CSS/JS● Implemented UI/UX in Photoshop and sliced for web

● Managed end-to-end completion of "Snowbird" project, encompassing all National Engineering & Technical Operations (NETO) departments● Collaborated with Business Unit and other NETO departments to complete "Snowbird" Project Schedule● Supported resolution of action items, risks, and issues on multiple projects● Facilitated meetings and recorded meeting minutes● Developed plan to meet compliance goals with Clarity software● Trained team members on proper utilization of Clarity software