Brian V. Email & Phone Number

San Francisco, CA, US

Enabling product led growth for Docusign via Commerce Business platform and integrations.* building 0 to 1 self-service channel for direct customers to reduce opex and grow gnmrr, spanning the entire customer journey including billing/payments, asset/subscription management, products and pricing, quoting, renewals, add-ons, usage/consumption, account and.

San Francisco, California, US

* Drive vision/roadmap of Self-Service for Salesforce customers and managing a team of product managers* Increase self-service eCommerce transactions over 4x and new revenue over 2x via Tableau eCommerce channel through buyer enablement, new purchase and payment capabilities, UI/UX improvements, and partnership with enablement and growth teams* Grow.

San Francisco, California, US

Scaling product led growth for Tableau by expanding self-service eCommerce and payments (b2b/b2c), building and enhancing subscription auto renewal, and streamlining self-service support.* Improved case support automated SLA assignment accuracy from 4.81% to 99.73%* Enhance customer experience, reducing support cases, and expanding self-service.

San Francisco, California, US

Tableau self service eCommerce

San Francisco, California, US

Working at Tableau from May 2019-April 2020. Acquired by Salesforce April 2020. * Grew eCommerce channel transactions by nearly 2x and reduced cost of sale by launching authenticated eCommerce, enabling customers to self service additional license purchases* Enabled reduction in renewal manager headcount, improvements in renewal rate, and business.

Seattle, WA, US

• Technical Product Manager, developing the next generation of commerce in the cloud for Starbucks partners and company-owned mobile order and pay.
• Drive vision and delivery of pricing, ordering, and promotion microservices for global Mobile Order and Pay cloud platform APIs
• Plan feature roadmap, identify dependencies, adapt priorities to meet ever-changing constraints
• Coordinate, influence, and align other product owners, 5+ development teams, risk and compliance, audit, security, accounting, QA, and business to meet product goals
• Leveraged splunk for application monitoring, reporting, debugging; hands-on experience with apigee for API management and monitoring
• Scale and improve agile product development

Quebec, Quebec, CA

• Technical face of the business on e-commerce launches (B2C commerce cloud, Demandware and magento) and system integrations for mid-size to fortune 500 clients ($20mm - $100mm+ online revenue). Worked with distributed.
• Leveraged product sense to create vision and define roadmaps from analysis through post-launch for omnichannel enterprise e-commerce sites and system integrations (ERP, CMS, CRM, OMS, SSO, Payment, etc.)
• Delivered presentations on-site to client technical and business leaders
• Optimized UI/UX with designers for desktop/mobile; achieved KPI improvements on various projects including 63% increase in mobile conversion and 134% in session length
• Led technical discovery on-site and remotely; created specification documents
• Designed workflows to improve fulfillment, customer support, global content publishing, data integration, reporting, and other supporting functions

Quebec, Quebec, CA

• E-commerce implementation projects on Salesforce Commerce Cloud (Demandware) and Magento. I drive projects from technical pre-sales, through product scoping and implementation to launch.
• Generate proposals in response to omni-channel e-commerce RFPs. Prepare and present on-site technical sales and product demonstrations to business and technical users
• Analyze and recommend optimal solution architecture, spanning 5-15 integrated systems
• Compose and present solution vision/scope documents
• Elicit, analyze, and document customer requirements
• Facilitate requirements meetings both on-site and remotely, with teams from 5-20 active stakeholders.

Quakertown, Pennsylvania, US

• Improved operational efficiency 20% by simplifying and automating workflows, including customer onboarding (B2B and B2C), quoting/invoicing, support, and shipping
• Reduced CPA by 15% with A/B testing to improve landing page conversion, optimized customer funnel, and designed marketing campaigns (Drip email, PPC, SEO)
• Created vision and delivered all projects supporting consumer & back-office needs
• Developed e-commerce sites, API integrations, and internal CRM;
• Built business case for organizational changes analyzing CPA and sales rep profitability

• Established product vision for social cataloging / marketplace site; won seed funding
• Programmed backend controllers using Python and Pylons framework
• Oversaw product design and UX; created mockups and implemented web UI

• Developed managed and sold content-based web site to media company
• Analyzed, designed, and implemented custom web applications for clients
• Designed, coded, and deployed custom web sites using PHP, Perl, mySQL and HTML/CSS/JS
• Implemented UI/UX in Photoshop and sliced for web

Philadelphia, PA, US

• Managed end-to-end completion of "Snowbird" project, encompassing all National Engineering & Technical Operations (NETO) departments
• Collaborated with Business Unit and other NETO departments to complete "Snowbird" Project Schedule
• Supported resolution of action items, risks, and issues on multiple projects
• Facilitated meetings and recorded meeting minutes
• Developed plan to meet compliance goals with Clarity software
• Trained team members on proper utilization of Clarity software