•Managed 300+ monthly rental payments, reducing delinquencies by 8% through consistent follow-ups and payment plans.•Coordinated 10+ social events annually, increasing resident satisfaction by 15% based on survey feedback.•Delivered excellent customer service by resolving 50+ tenant inquiries monthly, maintaining a 98% tenant satisfaction score.•Screened 50+ candidates per quarter, contributing to improved hiring practices and a 10% reduction in turnover.Implemented a system for tracking tenant payments and other financial transactions.•Organized maintenance projects with contractors, ensuring timely completion and tracking performance against budgets.

•Created Microsoft Excel spreadsheets to track customer data and perform intense reconciliation processes.•Demonstrated a strong record of accomplishment when collaborating with cross-functional and cross-cultural teams.•Assisted customers in navigating the company website and placing orders online, troubleshooting any technical issues.•Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.•Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.•Collaborated with other departments to resolve complex customer issues and ensure a seamless experience

•Entered 200+ lease agreements into Yardi Voyager with 100% accuracy, supporting efficient property operations.•Exceeded leasing targets by 10% for two consecutive years through effective marketing and customer engagement.•Managed 100+ inquiries per month, maintaining a 90% conversion rate through CRM tools.•Developed and maintained relationships with local real estate agents and brokers.•Reviewed and clarified lease terms for tenants, resolving potential issues before move-in and ensuring smooth onboarding.