Handle returns, exchanges, and warranty claims, ensuring smooth and efficient processes while maintaining high customer satisfaction.-Reduced Q1 return loss percentage from 4% to 2.6% in Q2 by implementing targeted process improvements and enhanced quality control measures, resulting in increased profitability and operational efficiency.- Collaborate with cross-functional teams, including warehouse, logistics, and product teams, to ensure product availability and the resolution of customer concerns.- Developed and implemented a comprehensive SOP for Customer Experience (CX) roles, including detailed training manuals and reference guides, to standardize processes, enhance onboarding efficiency, and provide team members with a reliable resource for ongoing support.- Analyze operational data, tracked and reports KPIs, and customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.- Maintain and enforce company policies regarding returns, exchanges, and warranties, ensuring clear communication of these policies to customers and team members.

-Maintained confidential patient records related to personal consent, treatments and HIPPA procedures.-Set up and managed electronic filing systems, recording information and updating paperwork or maintaining documents such as attendance records, correspondence or other material. ·-Acted as primary point of contact for all incoming customer inquiries and provided appropriate resources while maintaining professional and compassionate phone etiquette.-Coordinated with external vendors to ensure timely and accurate delivery of products and to assist with educational meetings with sales reps.-Led the implementation of new software, managing the end-to-end process from selection to deployment, while onboarding and training teams to ensure seamless adoption and improved operational efficiency across departments

-Created and managed daily schedules, training schedules and time off requests for over 30 employees amongst 3 different locations-Responded to customers calls and emails that consistently met or exceeded call speed, accuracy and volume benchmarks. -Provided sales overview to management through weekly reports detailing clients, staffing needs and upcoming marketing campaigns-Facilitated office adherence to internal SOP’s and state/federal regulations, including Covid policies-Maintained a detailed and up to date knowledge of the company’s process and escalation path serving as a primary resource in order to assist clients with technical, service and procedural inquiries.

-Ran social media pages for three platforms, Facebook, Twitter, and Instagram that increased follower count by 10%-A&R project leader for scouting new Deep House and Tech House artists for the company roster -Assisted in daily operations and internal updates for the company website -Aided in research and development for newly signed artists by composing EPKs -Facilitated artists relations by maintaining personal contact with the talent for updating schedules

-Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction -Championed promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during season promotions -Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department managers and store replenish inventories while minimizing excess. -Generated brand awareness and positive product impressions to increase sales

-Scheduling appointments for bridal consultations, fittings, and alterations.-Managed five to eight consultants daily schedules -Assisted in both opening and closing of the store including final cash count, inventory count and -cleaning-Assisted in out of office company presentation at bridal shows at the booth and with styling run way models Assisting customers with inquiries, resolving complaints, and addressing any issues that may arise.