Planning, preparing and delivering lessons.Helping students improve their listening, speaking, reading and writing skills.Checking and assessing students' work.Organising and running specialist courses.

- Field customer calls to resolve account issues- Client data collection via answering telephone calls; interviewing clients; verifying information - Determined client eligibility by comparing their information to requirements - Kept clients informed by explaining procedures, responding to queries, and providing relevant information - Maintained and improved quality results by adhering to company standards and guidelines, as well as provided recommendations for improvement

- Escorted and assisted unaccompanied minors with their boarding and disembarking process- Carousel coordination- relaying flight information and reiterating pertinent details to passengers- Directed passengers to the American Airline baggage counter to place relevant queries (lost or delayed luggage, damaged suitcases)- Assisted clients with issues and queries regarding flights, travel class (priority/economic), conditions that apply to traveling and queue locations.- Responsible for minors traveling on the daily flights and ensuring their safety by guaranteeing their pick-up by their respective guardian from airport premises- Working as a PSR (providing relevant information to airlines customers as they entered the flight area).- Administrative Assistant at the American Airlines baggage counter, managing records of expedited, unclaimed and other luggage related incidents.- Coordinating the delivery of delayed luggage to the designated holding area.- Assisted customers with check-in using self- service systems (kiosk).