Brianna Plummer Email & Phone Number

Elk Grove, Ca, Us

San Jose, California, United States

- Took advantage of menu knowledge to advise consumers and upsell items when possible whileensuring high quality customer experience- Built strong rapport with returning guests through friendly and professional service as willingness to accommodate specials requests- Served high quality cocktails at bar through expert use of applicable alcohols, glasswares, and mixers and maintaining cleanliness in accordance to ABC compliance and regulations

- Providing subject expertise, troubleshooting, and guidance to agents assisting high-profile users onboard social media platforms- Collaborating with SMEs and QAs in the development of training materials for tenured and incoming employees that were approved and utilized by stakeholders across all sites- Auditing of CX interactions between users and agents, averaging 22 evaluations per day while simultaneously maintaining efficiency within reporting and the raw data

- Maintains proper knowledge of client products, services, and protocols. - Track and document work load into proper database while appropriately notating accounts as required. - Ensure customer receives proper support accordingly with protocol. Maintains proper knowledge of client products, services, and protocols.-Track and document work load into proper database while appropriately notating accounts as required. - Ensure customer receives proper support accordingly with protocol.

San Jose, California, United States

- Composed and executed program and activities in order to stimulate cognitive and motordevelopment- Curated and maintained scheduling for teachers and their respective group of students in order to maximize productivity and learning while ensuring basic needs of students are met.