Brianna Singleton Email & Phone Number

Warwick, Rhode Island, United States

• Ensure successful integration between external Comparative Rating platforms and Farmers internal quoting systems by working with internal IT partners and vendors to implement, test and manage software development and enhancement projects • Created and executed test plans to ensure production fixes and enhancements were successfully installed and Comp Rater integrations were working properly• Identified and reported system defects and ensured they were resolved and re-tested in a… Show more • Ensure successful integration between external Comparative Rating platforms and Farmers internal quoting systems by working with internal IT partners and vendors to implement, test and manage software development and enhancement projects • Created and executed test plans to ensure production fixes and enhancements were successfully installed and Comp Rater integrations were working properly• Identified and reported system defects and ensured they were resolved and re-tested in a timely manner • Worked on 2 separate re-platforming initiatives -Managed the development and testing of new Comp Rater integrations and the roll out of new states on Farmers quoting platform• Completed analysis and mapping of Comp Rater vendor UI's and Farmers internal quoting systems to aid in the integration of new quoting platforms• Created onboarding, training, and best practice documents to aid in the training of new team members and maintain up to date reference material for all team members• Comp Rater Contract Manager-Worked with procurement, legal, and IT vendor partners to maintain and execute all Comp Rater vendor contracts• Worked with IT vendors to negotiate new contract terms and prices that were in line with business needs and budget constraints • Assisted in handling vendor questions and concerns by reviewing and interpretating agreed upon contract terms to find solutions • Managed the IT budget for the Comp Rater Team- tracked YTD expenses, created yearly budget forecasts, and communicated budget needs to finance• Provided leadership with detailed budget forecasts and options for IT projects and worked with vendors to negotiate a decrease in cost and increase in scope for current and new integrations • Developed and implemented process improvement solutions related to vendor contract management and budget tracking for the Comp Rater team• Lead and organized Farmer's attendance and participation in industry conferences such as Applied Net and ACT Tech Summit Show less

Warwick, Rhode Island

• Reported, tracked and prioritized all production issues and enhancements submitted to IT vendor partners for the Commercial LOB.• Worked with several vendors to ensure requests were being addressed, production fixes and enhancements were appropriately prioritized and were delivered to production in a timely manner• Facilitated communication to all impacted parties regarding system issues or changes, scope of impact and work-around procedures• Documented processes and procedures to… Show more • Reported, tracked and prioritized all production issues and enhancements submitted to IT vendor partners for the Commercial LOB.• Worked with several vendors to ensure requests were being addressed, production fixes and enhancements were appropriately prioritized and were delivered to production in a timely manner• Facilitated communication to all impacted parties regarding system issues or changes, scope of impact and work-around procedures• Documented processes and procedures to establish strategic workflows between all business units in support of the Commercial product• Oversight of the Commercial service center- developed new and enhanced policies and procedures as business needs changed, and assisted with conflict resolution and on-going service improvements• Managed the off shore service team- monitored daily operations and implemented new and improved processes and procedures to increase efficiency, quality and effective communication• Prepared reports to inform leadership on status of product operations including customer experience survey trends, call center service levels, production defects, and quality initiatives• Was responsible for addressing and tracking all regulatory compliance items assigned to the Commercial LOB• Worked with all business areas, including vendors, to ensure the Commercial LOB was in compliance with all state regulations and requirements.• Implemented IT compliance projects as needed- responsible for completing install packets to set specifications for change requests to software vendors and ensuring changes were successfully implemented by the regulatory deadline• Facilitated development of new policy forms and on-going updates to maintain compliance with applicable state regulations and laws• Participated in the Commercial re-platforming project-Worked closely with IT consultants to review story cards and provide insight from an operational and compliance perspective for a new quoting and policy management system Show less

Warwick, Rhode Island

• Was responsible for supporting the data management and quality improvement initiatives in 3 states for the community based support services program for people with disabilities • Lead the preparation of compliance reports to inform management of the operation and progress of compliance efforts and advised on appropriate actions to improve quality initiatives• Implemented systems, procedures, and policies to ensure the programs were in compliance with all state regulations and company… Show more • Was responsible for supporting the data management and quality improvement initiatives in 3 states for the community based support services program for people with disabilities • Lead the preparation of compliance reports to inform management of the operation and progress of compliance efforts and advised on appropriate actions to improve quality initiatives• Implemented systems, procedures, and policies to ensure the programs were in compliance with all state regulations and company policies• Prepared for audits and completed projects in support of compliance auditors• Coordinated document requests and procedure changes• Processed client intakes, maintained client files and created improved case forms Show less

Norwood, Ma

• Worked with clinicians at the psychiatric outpatient clinic to provide community based outreach to clients in need of additional support and resources • Directed and assisted clients in achieving goals including, obtaining suitable housing, applying for benefits, budgeting finances, managing schedules, receiving appropriate childcare and schooling as well as connecting them to additional support organizations/resources within their community• Presented and promoted Riverside’s… Show more • Worked with clinicians at the psychiatric outpatient clinic to provide community based outreach to clients in need of additional support and resources • Directed and assisted clients in achieving goals including, obtaining suitable housing, applying for benefits, budgeting finances, managing schedules, receiving appropriate childcare and schooling as well as connecting them to additional support organizations/resources within their community• Presented and promoted Riverside’s Community Outreach Program to other Medicaid Providers to accelerate program interest and growth • Maintained relationships with local providers and attended community meetings as needed• Obtained and tracked service authorizations from insurance providers• Was responsible for keeping detailed case notes on each client and providing monthly progress reports to the clinicians and insurance providers Show less

Norwood Ma

Provided assistance, education, and conflict resolution to participants who called in to discuss their company's 401(k) retirement plans

Amsterdam, New York

Taught 4-5 classes a day to adults with chronic psychiatric disorders for the day treatment psychiatric rehabilitation program called PROS.- Created curriculums for 10 different vocational and life skill classes taught to improve the daily lives and independence of program participants - Designed all lesson plans - Scheduled classes - Taught and counseled clients

Saratoga, New York

- Promoted Saratoga Eagle's products at special events - Took promotional pictures for their website- Updated website with new events and pictures

Colonie, New York, United States

Took customer orders, prepared food, managed cash register and maintained health and safety standards in the kitchen and dining room.

Latham, New York, United States

Basic life guard duties along with helping coordinate activities for the children’s summer camp.