• Assessed and reviewed Hello Neighbor's donor engagement and fundraising strategy, a non-profit organization dedicated to supporting immigrants and refugees • Conducted comprehensive research on current trends and insights from the nonprofit sector to enhance Hello Neighbor's fundraising efforts, aligning strategies with donor motivations and preferences. • Performed comparative analysis of communication and engagement strategies employed by similar non-profit organizations, particularly those in the immigrant and refugee support sector. • Leveraged data analysis tools and techniques to assess the effectiveness of different communication and fundraising initiatives, identifying key areas for improvement. • Developed a comprehensive presentation and accompanying video summary in a 5-minute format concisely presenting key recommendations and donor profiles to the Hello Neighbor team and PwC mentors.

• Maintained accurate and organized association files, including homeowner records, financial documents, and maintenance history.• Collaborated with the board of directors to create a comprehensive budget and long-term reserves plan, ensuring financial stability and proper allocation of resources.• Prepared and distributed board meeting agendas, newsletters, and monthly event calendars to keep homeowners informed and engaged.• Conducted regular property visits to assess and identify areas for improvement, addressing maintenance issues and recommending enhancements to enhance property value and resident experience.• Reviewed and approved monthly invoices from vendors, ensuring accuracy and adherence to budgetary guidelines.• Managed vendor relationships, soliciting bids for services, negotiating contracts, and monitoring vendor performance.• Implemented and enforced association policies and rules, ensuring compliance and fostering a harmonious living environment for residents.• Coordinated and oversaw community events and activities, promoting a sense of community and enhancing resident engagement.• Ensured compliance with local, state, and federal regulations related to property management, fair housing, and homeowner association laws.

• Utilized strong negotiation and closing skills to effectively lease available apartments and secure lease agreements.• Collaborated with the leasing team to stabilize occupancy in multiple apartment communities, ensuring high occupancy rates and minimizing vacancies.• Conducted market research and analysis to stay updated on rental trends and competitor pricing, enabling effective pricing strategies.• Developed and implemented marketing initiatives to attract potential residents, including online advertising, property tours, and outreach programs.• Effectively communicated the benefits and features of available apartments to prospective residents, addressing their inquiries and concerns.• Managed resident applications, background checks, and lease documentation, ensuring accurate and timely completion.• Projected monthly budgets and community goals in collaboration with the management team, aiming for financial success and growth.• Coordinated and executed resident events and activities to foster a sense of community and build positive relationships among residents.• Maintained organized and updated leasing records, including resident files, leasing agreements, and financial documents.

• Worked directly with the general manager to ensure efficient and profitable operation of the Caribou Coffee store.• Trained and led team members to understand the goals and expectations set by the management.• Successfully achieved daily sales goals by implementing effective strategies and maintaining high productivity levels.• Promoted a consistent and superior guest experience by providing excellent customer service and ensuring customer satisfaction.• Monitored and maintained the quality of products, ensuring they meet Caribou Coffee's standards.• Conducted regular inventory checks and managed stock levels to prevent shortages and minimize waste.• Oversaw the cleanliness and organization of the store, ensuring a safe and welcoming environment for both customers and employees.• Addressed and resolved customer complaints or concerns in a professional and timely manner.• Implemented and enforced company policies and procedures, ensuring compliance with health and safety regulations.• Acted as a role model for the team, exemplifying professionalism, integrity, and a strong work ethic.

• Managed floor operations, overseeing the dining area and coordinating the flow of guests.• Worked closely with servers and other staff members to ensure a smooth and efficient guest experience.• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere.• Assisted in coordinating reservations for special events and large parties, ensuring proper arrangements are made in advance.• Effectively communicated with guests during their wait, providing updates and managing expectations.• Handled guest complaints or concerns promptly and professionally, seeking solutions to ensure guest satisfaction.

• Managed a team of five employees, overseeing their daily tasks and ensuring smooth operations.• Promoted two team members to shift lead positions based on their performance and potential, providing them with additional training in company standards and leadership skills.• Completed weekly inventory checks, meticulously identifying any deficiencies in inventory to optimize efficiency and productivity of operations.• Conducted regular cost analysis by comparing labor costs to the cost of goods, enabling informed decision-making and budgeting.• Reviewed and submitted payroll accurately and on time, ensuring compliance with company policies and legal requirements.• Created and maintained weekly employee schedules, considering business needs and employee availability, to ensure adequate staffing levels at all times.• Recruited and trained new employees, imparting product knowledge, customer service skills, and money handling practices to maintain high-quality standards.• Actively participated in team meetings and provided valuable input on improving processes, customer experience, and sales strategies.