Zipline is the retail industry’s leading provider of store execution solutions, proven to drive better business agility, sales execution, and employee engagement.Zipline helps brands coordinate communications with the field in a way that streamlines operations and ensures accountability, ultimately improving sales and the customer and staff experience. Brands that use Zipline experience a 130% increase in sales execution and millions of dollars in labor savings annually. The company has a Net Promoter Score of 78, and CBInsights ranked Zipline as one of the 100 most promising B2B retail tech companies in the world. Zipline is Great Place to Work-Certified for its employee engagement, culture, and healthy work-life balance, and was named to the Inc. 5000 list of fastest growing private companies. Today, more than 60 brands like Nike, lululemon, Allbirds, Warby Parker, Sephora, Gap Inc. and AEO Inc. depend on Zipline to align and empower their store teams worldwide.

• Strategized the ongoing vision and implementation of all business communication for 350+ NA stores• Prioritized communication for stores while ensuring content was engaging, timely, clear and digestible• Maintained a stores-first approach to all initiatives that were rolled out to the field, ensuring that the change management process was well-planned and seamlessly executed• Identified gaps and opportunities in existing communication processes to collaborate with business partners and found impactful solutions• Managed the Retail Workload Calendar by coordinating workload request with all corporate teams• Kept a keen understanding of each department’s needs, and their contribution to the success of theNA team business in all three divisions• Owned the partnership with international teams to collaborate on global company-wide focuses• Oversaw critical growth and development of Retail Communications Coordinator

• Executed effective and time sensitive communication in partnership with field and corporate teams• Wrote and edited engaging and informative weekly business content for all US Retail Stores• Maintained all aspects of the Retail Intranet and internal platforms, including content management,communications planning and user testing on Sharepoint• Encouraged best practices for internal communication, ensured clarity of processes, reporting, ownership and maintained the necessary approval procedures across the company• Managed and edited all store profile and field leadership contact information in an easily accessible format• Analyzed and measured leadership trends through data reports of views on Retail Intranet content to identify actuality of store readership and discover opportunities to increase field engagement

• Cast trait specific roles for television shows, including Law & Order SVU and Orange is the New Black• Pitched concepts and featured roles based on film scripts and production meetings for photo doubles,stand-ins and special ability talent• Managed all pre-film communication with 500 actors on a weekly basis• Partnered closely with head costume designers to determine appropriate wardrobe for all actors

• Teamed with the E-Commerce group to ensure exceptional customer satisfaction across platforms• Quickly and creatively solved E-Commerce customer issues through email and phone contact• Analyzed trends in the E-Commerce shopping experience• Collaborated with the production team to resolve design issues• Accounted for daily E-Commerce customer communication

• Monitored Facebook, Instagram and Twitter posts for positive and negative comments while answering questions and engaging with followers• Responded in a timely manner to messages sent on all Social Media platforms while also providing outstanding customer service• Reached out to customers who had a difficult time purchasing event tickets during our registration and accommodated their needs• Quickly responded to all customer inquiries on the RiSE email account

•Brainstormed, pitched, conducted research and interviews, proofread and wrote articles for several Bennett Communications publications including Utah Valley Magazine, Utah Valley Bride and UtahValley360.com•Established working relationships with PR contacts and collaborated with photographers, designers and advertising sales teams on behalf of the company•Helped launch and write two new sections for Utah Valley Magazine•Worked to increase social media presence for all Bennett Communications publications.•Responsible for maintaining and returning photography samples to partners•Assisted in the annual issue of Utah Valley Bride by:—Helped select brides to feature, assisted on bridal photo shoots and interviewed brides and composed their love stories for publication in the magazine•Assisted in the launch of the new www.UtahValleyBride.com website as a team member and contributor•Consistently brainstormed, planned and wrote daily content for www.UtahValleyBride.com•Managed and updated the Utah Valley Bride Pinterest account on a a daily basis•Transcribed roundtables for Utah Valley BusinessQ

• Brainstormed and assigned eight stories of innovative content to a team of writers on a weekly basis• Edited all articles for content, word count, spelling and grammar• Maintained deadlines for production of the newspaper• Collaborated with designers and photographers for layout and photo shoots• Contributed one to two pieces for the section on a weekly basis

• Top sales performer in various departments worked through building clientele and providing outstanding customer service• Consistent top 10 employees for most opened Nordstrom Rewards accounts per month• Constructed plans for employees to be more successful in opening NordstromRewards accounts• Nominated for Future Nordstrom Leaders program and Customer Service All-Star

•Handled the sample trafficking of all clothing and accessories going in and out of the fashion closet•Packed and assisted editors and fashion assistants on photo shoots for the magazine•Helped cover market appointments for future product and assisted in learning the credits side of the magazine•Helped with the recruitment of interns for the upcoming Spring and Winter semesters