- Analyzed and assessed existing operating models, processes, and procedures across 23 teams to identify inefficiencies, gaps, or areas of opportunity for automation- Droves design and implementation of new, customer-focused operating models - Created and implemented change strategies that maximize employee adoption and minimize resistance- Conducted organization impact assessments, to include communications, organizational design, IT, and facilities impacts and requirements- Provided executive briefings and status reports to client leadership- Managed 3 analysts, leading projects and coordinating deliverables for multiple customers simultaneously- Drove the development of an in-house built data visualization suite providing leadership with unique insights into the flow of services across the department - Independently led the development of Process Optimization Program Framework and all associated documentation to establish the function

• Acted as liaison with enterprise stakeholders to coordinate and drive synergistic strategy development• Analyzed alerts across multiple platforms, including UBA, endpoint monitoring, email quarantine, proxy, cloud storage, DLP, and internal referrals• Conducted thorough insider threat investigations and inquiries into potential Insider Threat activities• Spearheaded education and outreach initiatives by developing internal and enterprise wide training • Drove development of programmatic strategy and documentation, with a focus on program maturation and efficiency• Conceptualized and developed a case management tool to automate and standardize investigative process

• Analyzed threat levels and risk factors to critical infrastructure, systems, and processes within the city• Conducted security assessments and develop improvement plans accordingly• Developed Standard Operating Procedures in compliance with regulations and industry best practices• Designed, analyzed, and evaluated emergency response trainings for a variety of subjects and audiences• Coordinated between various departments to streamline response and preparedness efforts

• Provided research and logistical support for principals and 5 grassroots campaigns• Researched and analyzed candidate and organization policy positions for statistical analysis• Analyzed and synthesized various media sources to compile briefings and reports for 20+ clients• Prepared time-sensitive policy and personnel briefings for company principals and associates

• Drafted official papers, including public responses to legislation and state policies• Oversaw Policy and Government Affairs Intern• Managed membership and schedule of Policy Committee and associated working groups• Tracked relevant bills and legislation at Local, State, and Federal Levels• Provided Executive level assistance to the Vice President of Policy and Government Affairs

Tutored Students in subjects such as French, International Relations, and History

• Planned and executed symposiums for high-ranking officials in the Energy and Healthcare sectors• Contributed to the completion of official reports, including a report on building national resilience in the wake of Hurricane Sandy• Researched topics in the fields of emergency management, homeland security, and resilience• Analyzed local, state, and federal level emergency management plans with a focus on identifying gaps and problem areas• Facilitated in the preparation of an Evacuation gap analysis for the New England Region

• Maintained Customer Information Profiles in database of 10,000+ with focus on accuracy and consistency• Facilitated the transition to new database and scheduling software• Analyzed information in database to produce charts and graphs for company-wide strategic planning• Translated written, spoken, and electronic correspondences from French to English and English to French for French-speaking customers• Implemented electronic marketing campaigns to increase customer base in Canada and western US• Systematized inventory, resulting in more streamlined processes and cost savings to company

Facilitated the planning and execution of events of 100+ guests, ranging from "The Road to Citizenship" Conference to "A Lunchtime Talk with Senator Jeanne Shaheen”Designed and created flyers, pamphlets, and brochures for various events and programsCrafted press releases on important news, events, and announcementsAuthored articles for organization’s weblogMaintained social media pagesAttended and Summarized Senate sessions, with close attention to detail on pertinent legislature

Provided one-on-one care and assistance to special-needs childrenFacilitated weekly Speech, Physical, and Occupational therapy sessions