Account And Production Manager
La Fournette
Chicago, Il
Account ManagerAs the account manager I am solely responsible for managing all wholesale accounts.My strong social skills and attention to detail help me to build lasting relationships with clients.Responsibilities on a daily basis:Meeting with new and current clients to taste, discuss and sell products.Constantly in contact with customers in regards to orders, issues, delivery, etc.Able to deliver a high level of customer service and possess exceptional problem solving skills within a fast-paced, high-stress work environment.Striving to improve customer satisfaction by analyzing customer needs.Production Management:As the production manager I provide the baking and pastry teams with a precise recap of all products, accounts, and deliveries for each day. I am able to thrive in this position because I possess strong organizational skills and am able to multi-task. Responsibilities on a daily basis:Making sure all orders are delivered successfully by serving as the main contact for bakers, drivers and customers.Solve problems quickly when an issue occurs with a delivery or orderCreating daily bread/savory/pastry production sheetsStrategically organizing the pastry team's daily schedule to fulfill orders on a large scaleInvoicing all accountsCreating recipe booksOrdering and checking inventoryReducing waste through cost/inventory controlFood Costing of ProductsDaily contact with VendorsAbility to keep track of entire production kitchen with many moving partsHuman Resources:Interviewing/HiringCreating employee hiring packageCompany HandbookEmployee issuesEmployee time off recordsEmployee Purchases Manager of E-commerce Site:Fulfill orders from start to finishCustomer Service Promotional CodesProduct Editing/Development