Brianna Marez Email & Phone Number

California, United States

-Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.-Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.-Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.-Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.-Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.-Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.

United States

-Increased Murad Revenue 54% and Facial Revenue 2.48% within first 6 months of employment-Oversee and manage daily operations-Manage Sales Associates, Massage Therapists, and Estheticians-Train, monitor, and coach all Sales Associates-Maintain a positive work environment for all staff-Establish and monitor employee schedules-Responsible for all Human Resource functions including interviewing, hiring, training, evaluating performance, resolving concerns/disputes, disciplining, terminating, and related record keeping -Make Bank Deposits/Cash Handling-Maintain inventory and order supplies-Participate in Quarterly Reviews