Brianna Ross Email & Phone Number

Tracy, Ca, Us

Remote

- Provide empathetic support to a weekly volume of 60-100 customers via Zendesk, utilizing phone, live chat, and email channels.Concurrently, recorded potential sales leads in Salesforce and shared valuable insights with internal and global departments, addressing issues, bugs, pain points, and feedback.- Employ analytical decision-making skills to investigate and troubleshoot technical issues, resulting in the accurate resolution of login problems, customer report downloads, and project creation. Consistently maintained above-average customer satisfaction levels.- Demonstrate proficiency in utilizing various cloud-based CRMs such asD365, Salesforce, Adobe Reader, and Microsoft Office to effectively address customer inquiries.

Oakland, California, United States

- Serve as a solution based primary liaison and point of contact between lender and third parties for all Better Settlement Services refinance transactions over phone and email- Assist with purchase transactions when possible by answering basic questions or transferring to the assigned Purchase Coordinator- Deliver best in class service to all parties by responding to all inquiries and requests in a timely manner and resolving all escalations quickly - Monitor file progress, customer feedback, and escalations throughout the lifecycle of each file by utilizing the Monday Board - Advocate for the customer by identifying and implementing best-in-class customer support practices for managing inquiries and resolving escalations- Occasionally take on assigned outbound calls and emails to confirm wiring instructions, obtain borrower cash to close shortages, property tax shortages, etc.

Oakland, California, United States

- Oversee 30+ daily calls to field customer concerns and proactively resolve problems.- Guide clients through the mortgage lending process.- Communicate vital information to clients and internal teams to promote a secure and positive experience.

San Francisco Bay Area

San Jose, Ca

My role as an advertising sales representative includes locating and contacting potential clients to offer our advertising services. It is my responsibility to explain to clients how specific types of advertising will help promote their products or services in the most effective way possible. I also inform clients of available options for advertising art, formats, or features and provide samples of previous work for other clients. In addition, I prepare and deliver sales presentations to new and existing clients, as well as promotional plans, sales literature, media kits, and sales contracts.

Tracy, Ca

As sales lead, I have successfully increase sales and productivity by having a high turnover rate of converting prospective customers into loyal members, as well as up-selling gift cards, products and wellness packages. In addition to sales, I also act as an office aide/receptionist and am responsible for managing and booking appointments, creating spreadsheets, answering phones and filing sensitive documents.

Bachelor Of Science (B.S.), Advertising

Associate'S Degree, Journalism