Brian Nail Email & Phone Number

Texas, United States

Dallas, Texas, United States

My role focuses on post-sale value. I am responsible for working with sales, the customer and organize customer success strategies. I have a strong customer management and business consultancy skills, am passionate about proactively engaging with customers, and expanding their use cases. I operates independently using standard approaches, existing tools, templates, & resources; shares knowledge & information that may benefit the team. I am a subject matter expert with our CRM solution, HubSpot.* Manage the overall & ongoing relationship with multiple, enterprise level customers through strategic, proactive, open, responsive and collaborative relationship management* Establish a trusted/strategic advisor relationship with each assigned customer & drive continued value of our Managed services solutions* Work with clients to establish critical goals, or other key performance indicators & aid the customer in achieving their business objectives* Provide onboarding training to customers in my assign area of responsibility * Demonstrates advanced insights & understanding of customers business/industry* A Voice of the Customer and provide feedback to Sales, Operations and Support teams as appropriate * Escalate critical customer issues & ensure escalation ownership with internal resources* Own, define & drive renewals across assigned customer base* Process renewals, phased upsell & cross sell opportunities from account base, including the facilitation of change orders* Receives, prioritizes, monitors & delivers customer requests based on the service level agreement & customers’ needs* Develop and deliver success plans to key customers identifying stakeholders, milestones, metrics, & risks inherent in an implementation* Ability to conduct confident high level conversations with customer stakeholders (C Level, Director, & VP)* Process Improvement: Continually look for ways to improve processes in effort to drive a better customer experience.

Forney, Texas, United States

Allen, Texas, United States

For the role, I attain high satisfaction levels of clients by utilizing a customer-centric approach throughout the organization and delivering best-in-class service. I aim to attain customer success goals, such as increasing renewals and reducing churn. I eliminate communication barriers and effectively liaise between departments on behalf of the customer. I reach out to the targeted audience by devising and executing effective action plans. I establish and maintain strong relationships with clients to generate new business leads. I identify and capitalize on potential sales opportunities by calling prospects. I render quality experience to the customers by managing existing accounts, facilitating client communications, and resolving conflicts. Following are my key contributions to the role:• Commended for encouraging brand advocacy and increasing the lifetime value of customers.• Improved procedural efficiencies by planning and implementing new systems and technology for the customer success team.• Decreased the churn rate by 50% over the past 12 months.• Increased CLV (customer lifetime value) by 84% YoY by improving the company's value to our customers.• Developed a whole customer success procedure to support the company's nationwide customer base of over 150 locations.• Managing customer success activities like onboarding, training, & customer support

Allen, Texas, United States

• Responsible for existing account management and clients communications, and conflict resolution• Provide technical support to new and existing users, deploy onboarding and rollout steps for companies subscribing to our service• Discovering client’s business needs and proposing appropriate solutions• Track and coordinate all activities occurring for current accounts• Analyzing marketing trends and predictions and researching market conditions to develop additional sales goals and marketing strategies• Retaining existing customers• Negotiating, maintaining excellent client relationships, and continually building opportunity pipeline• Assist development team with creating new features

Allen, Tx

• Developing plans to target new customers• Developing company’s account strategies, marketing strategies, and promotional communication channels to introduce and promote the products and services to potential markets• Evaluating the financial aspects of business development• Reporting on sales activity and metrics in our CRM• Managing the complete sales cycle• Work closely with the product development team• Manage sales activity to forecast accurately

Dallas

I leveraged voice AI services to create detailed hardware and software system configurations for customer profiles. Here are my notable achievements from my tenure:• Attained a significant improvement in the SaaS delivery process and tracking by driving various enhancements, such as utilizing Excel and dashboards for automation.• Gained recognition for spearheading the successful client implementation onto a new enterprise platform while managing a tight timeline and limited resources.

I nurtured new business relationships at the highest volume as well as managed small- and medium-level businesses, including education accounts. I supported hardware and software technology deployments by collaborating with all executive-level staff. An excerpt from the tenure includes the following highlight:• Surpassed KPIs and increased revenue by 200% per quarter across multiple years by driving the team's focus and executing effective courses of action.

Dallas, Texas

• Highly skilled at uncovering customers’ needs, then following through with enlightening solutions.• Performed various roles within the store, including maintaining visual merchandising or assisting team members. Always curious, staying on top of news about products and initiatives, and ready to apply it in customer interactions.

Dallas, Texas

• Independently worked in the field, responsible for product sales and services to 160+ school districts in my assigned North Texas Region, 3 yrs. • Generated parts and service sales to exceed each year's sales quota by 15%.• Negotiated pricing, terms of services, and agreements. Quoting orders, bids, and organized deliveries of products.

Dallas, Texas

• Managed a department of 4 to 7 employees, 5+ yrs., to provide quality customer service while meeting established sales goals.• Provided sales and market training for the team that allowed for continued growth in the Medium and Heavy-duty truck industry.• Designed business plans for monthly & yearly budget meetings.• Managed inventory levels to ensure proper stock fill rates.

Escondido, California

Leadership training and shop management in Transportation Advanced Mechanics