Brianna J. Email & Phone Number

Peoria, Il, Us

Philadelphia, Pennsylvania, Us

Conducts regulatory training for supervisors and hourly associates in accordance with compliance and diversity initiativesOrganizes hiring events and completes initial interviewsFacilitates the onboarding process for new employeesEnsures accuracy in time-keepingServes as on-campus resource for employees regarding major HR topics, including benefits administration and business conduct policiesMaintains working relationships with Union representatives and student workers employed by Bradley University

Urbana, Il, Us

Developed and maintained strong relationships with community resources and organizations to facilitate smooth discharge planning for mental health patientsCoordinated with community resources to assist patients in accessing necessary services and support after discharge

Urbana, Il, Us

Completed initial, concurrent, and discharge utilization reviews with various insurance company representativesAssisted with obtaining prior authorization for medications and services

Urbana, Il, Us

Collaborated with the interdisciplinary team to develop and implement comprehensive treatment plans for patientsMaintained a therapeutic milieuFacilitated individual and group therapy tailored to each patient’s treatment planInteracted with patients and their families while maintaining confidentiality

St Louis, Mo, Us

Monitored and analyzed customer satisfaction surveys to identify areas of improvement and implement strategies to enhance customer experienceConducted regular training initiatives in order to ensure all staff is in compliance with company standardsReviewed applications and completed initial interviews for open positionsFacilitated the onboarding process for new associatesCompleted quarterly performance evaluations for associatesDeveloped and implemented strategies to improve employee morale and engagementIdentified and addressed any staffing gaps or scheduling conflicts in order to maintain adequate coverage and ensure smooth operations

St Louis, Mo, Us

Assisted in the implementation of training programs for new team members to ensure consistent and high-quality customer serviceProvided ongoing support and coaching to team members to improve their performance and enhance customer satisfaction and overall performanceCoordinated with other Team Leads and Associate Trainers to ensure consistency in training and coaching across all shifts and positions

Master Of Science - Ms, Human Resources Management/Personnel Administration, General

Bachelor Of Science - Bs, Social Work

Education record