-Developed, executed, analyzed, and managed university-wide communications essential to recruitment, admissions and enrollment functions in order to support and advance the strategic vision of the university.-Trained and collaborated with departments across the university to ensure efficient and effective utilization of CRM systems.-Partnered with the Marketing and Communications division to ensure all communications are brand compliant, engaging, proactive, and representative of the university standards.-Demonstrated high adaptability, resilience, initiative, and continuous learning mentality.

-Served as a leader for the Connect Specialist Team, providing training, guidance, and feedback as it related to recruitment and retention of UCF Online prospective and current students.-Oversaw prospective student inquiries and data entry into the Salesforce CRM system.-Developed communication plans and outreach strategies for the Connect Specialist team on a regular basis.-Conducted data analyses and provided routine updates, reports, presentations and other documentation related to the funnel management of prospective students.-Utilized and reinforced proper coaching methodologies with the Connect Specialist team.-Maintained consistent communication with prospective students through various channels.

-Actively provided high level of support for recruiting and retaining prospective UCF Online students.-Worked with team to guide eligible applicants through the enrollment process. -Utilized CRM systems People Soft and Salesforce and maintained confidentiality.-Displayed exemplary professional communication skills to coordinate across university departments.-Built relationships and regular contact with prospective students until their final enrollment.-Resolved any, and all, issues that arose in a respectful and timely manner.

-Managed data entry and file indexing processes.-Applied strong teamwork skills to file cases quickly and efficiently.-High attention to detail.-Coordinated calendars and meetings and provided administrative support to upper-level staff.-Proven ability to work independently and as a team.

-Delivered exceptional guest service and resolved issues. -Worked well under pressure and in a fast pace environment.-Enforced attraction requirements and safety regulations while keeping a professional and friendly relationship with guests and coworkers.-Built transferrable skills such as problem solving, teamwork and effective communication.-Operated multiple rides and shows as an attractions hostess, and successfully completed two Disney University academic courses.