Brianna Mack Email & Phone Number

Remote

• Streamline client operations by managing and monitoring clientcorrespondence and internal communications through multiple channelsdelivering results with cross-functional partners
• Complete small scope projects for clients by using effective critical thinkingto ensure projects are delivered on time and fully aligned with desiredoutcomes and deliverables
• Boost customer loyalty and improve implementation of solutions byproactively identifying optimization… Show more
• Boost customer loyalty and improve implementation of solutions byproactively identifying optimization opportunities and project managethem to completion
• Improve performance by tracking KPI's and utilizing Salesforcedashboards to ensure monthly and quarterly goals are met and create plansto improve processes for efficiency Show less

New York, New York

• Consistently meeting customer demands by tracking market changes and adapting strategies to match, bringing in an extra $2,000,000 in annual revenue between 2020-2021.
• Increased KPI performance by +7% in Q2 of 2022 by monitoring metrics and developing actionable insights to improve efficiency and performance.
• Manage a team of 70 employees by implementing company policies, coaching sales associates in product specifications, sales incentives and selling techniques, significantly… Show more
• Manage a team of 70 employees by implementing company policies, coaching sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Use industry expertise, empathy, and analytical nature to resolve customer concerns and promote loyalty.
• Coordinate smooth onboarding for new employees by developing and executing professional, engagement-focused plans. Show less

New York, New York

• Supported business priorities and delivered on sales goals by smoothly planning daily and weekly merchandising workloads.
• Identified issues, analyzed information, and provided solutions to problems.
• Kept departments engaging for guests by implementing regular assortment changes and merchandising strategies with every seasonal opportunity.
• Taught visual priorities to team members by capitalizing on spontaneous learning opportunities.

New York, United States

• Developed detailed plans, timelines, and deliverables descriptions for new social media campaigns.
• Demonstrated success of each platform, approach and campaign with social media analytics tracking and reporting.
• Monitored and managed customers' brands across major social networks.
• Boosted results of social media campaigns developing partnerships with influencers known to target demographics.

Greater New York City Area

Develop innovative social media marketing campaigns to effectively target high worth clientele, assist in all event and pop-up shop production facets (NYFW, Tony Awards, Global Citizens, ASPCA), promote events and boost interest by providing all information to all media outlets.

New York, New York

Reviewed daily and weekly reports for product and fixture placement, merchandised and illustrated store departments and current trends to drive best and slow selling product, planned and executed product floor plans for new trends.