Brianna Mann Email & Phone Number

Boston, Massachusetts, United States

Welcome every guest warmly and inclusively, while serving as an enthusiastic first and last impression of the Tap Room to all our guests. Worked with management to identify and address potential safety risks throughout the brewery. Become familiar with all Tap Room policies for guests and ensure that we comply with the terms of local laws at all times.Removed any guest who is being disruptive and/or exhibiting clear signs of being visibly intoxicated all while using good judgment, clear communication, and professionalism throughout.Tracked the number of guests entering and exiting the Tap Room as needed and implementing an orderly door wait once capacity is reached while reporting serious incidents to the floor manager on duty.

Maintains overall health and aesthetics of designs in interior corporate settings.Remove all trash and debris from planters. Fertilize plants as needed. Ensure customer space is clean and orderly throughout visit. Maintains clean and effective tools, equipment, and supplies and replenish low supply regularly.Communicates any defects or lost items and makes suggestions.Communicates with customers on a regular basis to coordinate plant care and act liaison for on-site client concerns or questions. Informs supervisor of any changes to account liaison/contact, access, plant location, damage to materials, safety concerns, etc.Requests replacement plants promptly when needed. Communicate site-specific information clearly and precisely. Visits all assigned accounts as scheduled, paying special attention to high maintenance and large accounts. Collaborate with the sales and purchasing teams by communicating ideas for new plants. Seek and make suggestions for improvements where needed.

Managed the daily operations for a seasonal garden centerHired, trained and managed seasonal staff of up to ten personnelPromoted, organized and facilitated workshops for the local community and state organizationsMaintained tools, fleet and essential equipmentWorked with city municipalities and nonprofits to provide services for various community events and festivals.

Educated employees and members of public on plant biology and health.Unloaded plants and nursery items from delivery trucks.Conducted product demonstrations to highlight features and redirect objections to positive aspects.Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.Drove customer satisfaction by providing recommendations for greenery and flower pairings.Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.Sourced and selected wholesale flower distributors aligned with inventory needs and customer demand.

Orlando, Florida, United States

Cast member at Disney's Animal Kingdom. Delivered world-class guest service in a Fortune 100 Company. Part of a multi-functional team that processed over 800 orders daily. Actively displayed the "Five Keys" of the Walt Disney Company: Safety, Courtesy, Inclusion, Show, Efficiency. Created immersive experiences and magical moments for guests of all ages.

Boston, Massachusetts, United States

Provided a high level of customer service in assisting customers throughout their car rental processCommunicated rental terms and conditions, as well as vehicle features and other additional services available including protection and fuel options availableAssisted in maintaining customer ready points of contact with management thus improved customer satisfactionTrained new employees on procedures and policies to maximize team performance.Upheld privacy and security requirements for customer information.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Saugus, Massachusetts, United States

Provided S.M.A.R.T customer service while maintaining a well organized and stocked departmentWorked closely with vendors and cross departments to ensure promotions and special values were merchandise and displayed properly.Recommended merchandise to customers based on needs and preferences.Organized store by returning merchandise to proper areas and restocked displays.Recommended optimal merchandise based on customer needs and desires.Educated customers on product and service offerings.Cultivated and strengthened relationships with customers by delivering top-notch service and support.Established and maintained proper high-traffic displays, resulting in increased sales.Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.

Saugus, Massachusetts, United States

Saugus, Massachusetts, United States

Organized engaging front-facing displays to capture customer interest and drive revenue growthFollowed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.Arranged items in favorable positions and areas of store to attract customers and optimize sales.Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales

Bachelor Of Applied Science - Basc, Multi/Interdisciplinary Studies : Horticultural Business Management

Associate'S Degree, Horticultural Science

High School Diploma, Greenhouse Management And Floriculture

Activities and Societies: FFA, Student Government, Yearbook