Wells Fargo - Lead Digital Product Manager • Lead 1 team of 45 professionals and a 2nd team of 30 professionals, overseeing the development of multiple products simultaneously and adhering to the Agile playbook to deliver high-quality products on time and within budget and create new initiatives• Foster a culture of growth, trust, and integrity, building and nurturing internal relationships to create happy and successful team members who achieve goals consistently• Instrumental in… Show more Wells Fargo - Lead Digital Product Manager • Lead 1 team of 45 professionals and a 2nd team of 30 professionals, overseeing the development of multiple products simultaneously and adhering to the Agile playbook to deliver high-quality products on time and within budget and create new initiatives• Foster a culture of growth, trust, and integrity, building and nurturing internal relationships to create happy and successful team members who achieve goals consistently• Instrumental in large-scale planning, identifying goals and objectives, and developing roadmaps to advance the company in a forward-moving trajectory• Champion digital technology implementation, reviewing and analyzing complex digital strategy in the areas of product, functionality, and experience to optimize business processes, enhance customer satisfaction, and increase revenue• Empower digital strategy for the business line, conducting complex evaluations on a variety of factors, including intangibles and unprecedented factors, to drive the successful delivery of products• Well-versed in the business, policies, procedures, and compliance requirements for product, functionality, and experience areas of digital strategy and trusted as a dynamic decision-maker• Cross-functionally collaborate with a myriad of key stakeholders, including senior leadership, to mitigate obstacles and accomplish goals Show less

• Headed multiple duties, including overseeing the business readiness checklist and cutover plan and introducing critical milestones before the Go/No Go implementation sign-off, demonstrating the ability to manage multi-faceted duties concurrently• Managed stakeholder communication, preparing and presenting project summaries to senior leadership to ensure transparency• Joined forces with individual project managers to compile requirements and deadlines for specific cutover plans… Show more • Headed multiple duties, including overseeing the business readiness checklist and cutover plan and introducing critical milestones before the Go/No Go implementation sign-off, demonstrating the ability to manage multi-faceted duties concurrently• Managed stakeholder communication, preparing and presenting project summaries to senior leadership to ensure transparency• Joined forces with individual project managers to compile requirements and deadlines for specific cutover plans, milestones, and implementation tasks to maximize successful outcomes Show less

• Built out a program-wide roadmap from scratch, establishing requirements and coordinating communication to meet deadlines for the successful rollout of 18 applications• Streamlined communication among internal teams, steering a weekly call with application leaders from portal, enrollments, and mobile teams to ensure the execution of timelines and schedules• Spearheaded continuous improvement charges, creating a process improvement plan for portals and enrollments, and authoring a… Show more • Built out a program-wide roadmap from scratch, establishing requirements and coordinating communication to meet deadlines for the successful rollout of 18 applications• Streamlined communication among internal teams, steering a weekly call with application leaders from portal, enrollments, and mobile teams to ensure the execution of timelines and schedules• Spearheaded continuous improvement charges, creating a process improvement plan for portals and enrollments, and authoring a training manual for product managers and product owners, leveraging industry expertise and innovative critical thinking skills to strengthen performance and efficiency Show less

• Collaborated with multiple clients concurrently to customize and implement medical records management systems, rolling out successful multi-million-dollar products to drive client satisfaction and amplify revenue• Served as a subject-matter expert, providing valuable training to employees on how to execute a superior implementation• Conducted gap analysis and offered corrective strategies to enhance internal processes, created a project timeline for a database copy, and strengthened… Show more • Collaborated with multiple clients concurrently to customize and implement medical records management systems, rolling out successful multi-million-dollar products to drive client satisfaction and amplify revenue• Served as a subject-matter expert, providing valuable training to employees on how to execute a superior implementation• Conducted gap analysis and offered corrective strategies to enhance internal processes, created a project timeline for a database copy, and strengthened interface implementation to secure new clients Show less

• Achieved SharePoint administrator certification and restructured the team’s site to maximize efficiency and performance• Leveraged continuous improvement efforts, including revamping Salesforce for technical tickets on encryption and quality issues and increasing the team’s access to updated project documentation, to optimize successful outcomes

• Integral in the $4M+ implementation of a company-wide ERP system to advance automation and processes in inventory, raw materials, finance, and sales, delivering $100K in savings to customers and yielding 5 out of 5 stars in customer reviews• Utilized Salesforce to track 45+ opportunities and new projects to secure new sources of revenue and achieve project milestones• Meticulously monitored daily project activities to ensure the successful completion of timeline, customer, product… Show more • Integral in the $4M+ implementation of a company-wide ERP system to advance automation and processes in inventory, raw materials, finance, and sales, delivering $100K in savings to customers and yielding 5 out of 5 stars in customer reviews• Utilized Salesforce to track 45+ opportunities and new projects to secure new sources of revenue and achieve project milestones• Meticulously monitored daily project activities to ensure the successful completion of timeline, customer, product, and business goals Show less

• Spearheaded multiple projects, including the migration of sales data into CRM Salesforce, to streamline operations and efficiency• Authored a software training manual, navigating the business unit through the adoption process to drive optimal results consistently• Collaborated with the business team to develop and implement a data migration UAT and PVT plan to ensure a superior execution

• Steered UAT testing of skill routing and reporting for Universal Software, call recording, and historical/real-time reporting systems to generate a successful conversion of the 3rd party call system into the company’s internal system• Revitalized the procedure for loading test scripts for UAT projects into the quality center, enhancing efficiency and increasing speed

• Launched eDiscovery, a $1M custom solution, resulting in increased transparency and faster email threading within the software• Facilitated a cost analysis bid to a $1M client on time and within budget, earning 8 additional projects from the client across 3 months• Leveraged outstanding communication skills, developing and delivering a presentation to highlight document review tools to secure a $4M deal