Brianna Reed Email & Phone Number

Atlanta, Georgia, Us

 Effectively managed Active Directory, assigning attributes, managing computer assignments, and unlocking accounts, while implementing robust security measures, including access controls, endpoint security, and intrusion detection/prevention, to safeguard systems and data. Administered end-user accounts, processing moves, ads, and changes through Active Directory, Okta, and Microsoft Azure MFA, driving efficient and secure user management. Provided top-notch on-site and remote support, resolving complex network, application, and equipment issues, affirming prompt resolution and minimal disruption to business operations. Managed and updated the Service Now knowledge base; promoting accuracy and relevance of information for users and IT staff, knowledge sharing and collaboration.

Atlanta, Georgia, Us

 Efficiently addressed several security requests and inquiries through various channels, including ticketing systems, email, and alerts, providing timely and effective solutions. Streamlined security operations by facilitating policy auditing and role-based group assignments for the inventory database, sustaining the integrity and security of the SOC's systems and data. Contributed to the implementation of security patches and updates, with compliance and protection against known vulnerabilities, impacting many systems. Developed expertise in industry-leading security tools, including Sentinel One, Tenable, FireEye, Stealth Watch, and Proofpoint, leveraging their capabilities to enhance security monitoring and incident response.

Mcdonough, Georgia, Us

quality excellence, with outstanding customer satisfaction ratings. Collaborated with senior leadership to develop and implement IT service delivery strategies, aligning with business objectives and driving technological innovation. Installed and configured hardware and software with precision, promptly addressing concerns and delivering seamless technology operations, with a first-call resolution.

Plano, Texas, Us

Delivered top-notch desktop support to over 1,200 end users, driving seamless technology operations and enforcing IT policies, while collaborating with a diverse staff to maintain exceptional service levels. Designed and implemented process improvements that enhanced system-wide software deployments, resolving upgrade issues and providing training for staff to boost efficiency. Led a team of 10 in delivering large-scale hardware and software deployment projects, completing ahead of schedule while maintaining exceptional quality standards. Maintained meticulous project documentation, including plans, schedules, and meeting minutes, maintaining excellent transparency and accountability across projects. Effectively managed network infrastructure, comprising routers, switches, firewalls, and VPNs, establishing adequate uptime and optimal security.

 Spearheaded large-scale hardware refresh PC deployment projects for more than 60 public schools, managing complex technology integrations and providing senior staff with concise, data-driven reports and actionable insights. Developed and delivered comprehensive training programs for school system staff, providing guidance on newly installed applications and software, and establishing a knowledge hub that served as a FAQ and technical resource. Rendered professional development sessions to over 150 teachers, providing guidance on the effective integration of technology tools and strategies into their instructional practices, facilitating growth in technology-enabled instruction.

Master Of Business Administration - Mba, Information Security Management

Bachelor Of Science - Bs, Cyber Security

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

Biology/Biological Sciences, General