Brian Nauert Email & Phone Number

United States

Customer-focused Senior Systems Engineer with 20 years of experience designing, testing, implementing, securing and supporting mission critical communication systems. Extensive experience leading large communications IT projects for Universities, Hospitals, Government Organizations, Public School Districts, Enterprise customers and Small businesses.

• Provided National Technical Assistance Center Tier 2/3 Engineering Technical Support for international software development team, certified technicians and external organizations.
• Worked with dedicated team of Support Engineers to deliver high quality technical support to internal and external Engineers.
• Successfully handled high pressure support situations involving customers and end users.
• Responsible for maintaining customer call records and opening Jira development tickets when necessary.
• Advanced troubleshooting and problem solving to bring customer issues to resolution. Responsible for detailed engineering analysis of IT deployment environments, system event logs, database and software log files.
• Extensive communication with development resources to gather required software information, log files, packet captures, databases and related environment information for development investigation of customer issues.

• Senior Systems Engineer- Lead Software Engineering Resource for NEC Professional Services Department when created in 2015. Responsible for providing engineering expertise to lead effort and assist Solutions Integrators.
• Design and implementation and testing of 911 Emergency Onsite Notification Services following NENA standards to update geographical location information of private telecommunications equipment in the event of onsite.
• Project planning and deployment of web based Unified Communication for Enterprise solutions on Windows Server, Windows Desktop, Linux, IOS and Android mobile devices. Systems deployed on physical servers, VMWare and.
• Analysis and integration of advanced solutions with multiple IT platforms including Active Directory, LDAP, Healthcare HL7, Hospitality PMS, HotSOS, XMPP Federation and others. Worked directly with customers on data.
• Implemented Advance Call Center Attendant/Agent solutions for small and enterprise customers including IVR and ACD based call routing.
• Responsible for server security hardening using Security Policies, Firewalls, Antivirus and Antimalware applications. SSL/TLS Certificate Authority Registration and Deployment for HTTPS Websites, Application Services.

• NEC Infrontia Inc.- Software Development Quality Assurance | Ohio | 2004 to 2015Quality Assurance Systems Engineer III- Oversaw testing activities, test lab upgrades, customer beta programs, trade show demonstrations.
• Worked with Global development team, Product Management and customers to gather new system requirements and identify product enhancement opportunities.
• Verify that programs function according to user requirements and conformed to establishment guidelines.
• Setup and manage software beta programs with Enterprise customers.
• Established project testing KPI’s to drive visibility and accountability throughout the development organization
• Software Functional Specification creation, updates and review throughout software development cycles.

• Quality Assurance Systems Engineer II- Responsible for software development testing activities including test plan creation, test plan execution, existing and new feature/functionality testing. Reported software.
• Write, revise and verify quality standards and test procedures for program design and product evaluation.
• Lead QA Engineer for new products that provided VOIP and Trunking Traffic Analysis with Grade of Service and Erlang calculations for utilization recommendations.
• Lead PBX Hardware Engineering support for development and test lab resources.
• Responsible for coordination of test plan execution with international software development team
• Installation, Management and Maintenance of In-House IP-Phone Network.

Bs- Management Information Systems

Emergency Medical Management