Responsible for developing and leading redesign initiatives that encompass end-to-end analyses and future state redesigns within fast-paced environments, utilizing process improvement expertise for multiple business groups. Completes and/or leads integrated process analyses, identifying procedural and control deficiencies, opportunities, and recommending solutions. Integrates vertical and may integrate horizontal solutions into the strategy.

Responsible for leading the Business Process Management aspect of Risk and Control Self-Assessment (RCSA) initiatives, coordinating with Risk Assessable Unit (RAU) Owners. This involves the development of Service Models, Process Models, and Process Metadata Files to ensure thorough preparation for Review & Challenge Board (RCB) Presentations and Business Process Management (BPM) Capability & Program Policies and Regulations.

Responsible for supporting and facilitating the development and execution of Line of Business/Enterprise project portfolios with focus on improving internal collaboration processes. Demonstrates strong communication, influencing and negotiation skills to obtain or leverage necessary resources. Demonstrates strong technical skills by facilitating data management activities, which include, creating and maintaining large databases, and managing weekly reports.

Responsible for developing and leading redesign initiatives that encompass end-to-end analyses and future state redesigns within fast-paced environments, utilizing process improvement expertise for multiple business groups. Completes and/or leads integrated process analyses, identifying procedural and control deficiencies, opportunities, and recommending solutions. Integrates vertical and may integrate horizontal solutions into the strategy.

Responsible for developing and leading redesign initiatives that encompass end-to-end analyses and future state redesigns within fast-paced environments, utilizing process improvement expertise for multiple business groups. Completes and/or leads integrated process analyses, identifying procedural and control deficiencies, opportunities, and recommending solutions. Integrates vertical and may integrate horizontal solutions into the strategy.

Responsible for supporting Change Management and internal operations communications needed to help meet high impact, departmental goals for the Natural Gas Business Unit. Applies all aspects of program/project change management using ADKAR methodology and practices including but not limited to: resource planning, work breakdown, risk/issue management, implementation planning, communication, resistance management and integration with other projects and activities. Performs routine change management consultation for projects, processes and change initiatives. Supports development and implementation of strategic program engagement approaches.

Responsible for supporting and facilitating the documentation of Enterprise internal collaboration processes. Facilitating Agile Daily Stand-Up Meetings with Technical Developers and Business Analysts. Administrates the JIRA Team Collaboration Tool that monitors the project activities and tasks. Demonstrates strong communication, influencing and negotiation skills to obtain or leverage necessary tools and techniques. Demonstrates strong technical skills by facilitating data management activities, which include, creating and maintaining large databases, and managing weekly reports.

Responsible for driving project management activities. Plan, organize, and lead business projects aligned to the enterprise business strategies. Engage with business partners and leverage Project Management Tools; such as, MS Project, MS Word, MS Excel, and SharePoint to baseline project management execution strategies.

Responsible for driving process improvement activities. Plan, organize, and lead process improvement projects to improve operational business processes by reducing defects or eliminating waste. Engage with business partners and leverage Process Management Tools; such as, ARIS, Failure Mode and Effects Analysis, and Control Plans to baseline existing processes, conduct root cause analysis and design/deploy process improvements. Identify and develop Critical to Quality (CTQ) metrics to ensure appropriate controls are identified, monitored and sustained.

Responsible for serving as a change agent and facilitator of key improvement projects aimed at driving growth and process improvement within the organization. Work with business resources on improvement initiatives to identify, analyze, and implement process changes that improve business performance.

Responsible for driving project improvement activities. Plan, organize, and lead process improvement projects to improve operational business processes by reducing defects or eliminating waste. Engage with business partners and leverage Six Sigma/Lean methodologies to baseline existing processes, conduct root cause analysis and design/deploy process improvements. Identify and develop Critical to Quality (CTQ) metrics to ensure appropriate controls are identified, monitored and sustained.

Responsible for managing a team of Business Process Officers. Supports and facilitates the development and execution of Line of Business/Enterprise project portfolios with focus on improving internal collaboration processes. Demonstrates strong communication, influencing and negotiation skills to obtain or leverage necessary resources. Demonstrates strong technical skills by facilitating data management activities, which include, creating and maintaining large databases, and managing weekly reports.

Supported and facilitated the development and execution of Line of Business/Enterprise project portfolios with focus on improving internal collaboration processes. Demonstrated strong communication, influencing and negotiation skills to obtain or leverage necessary resources. Demonstrated strong technical skills by facilitating data management activities, which include, creating and maintaining large databases, and managing weekly reports.

Various Positions (1992 - 2010)Last Position Description: Supported and facilitated the development and execution of Line of Business/Enterprise project portfolios with focus on improving customer satisfaction, revenue growth, and increased productivity across the organization. Demonstrated strong communication, influencing and negotiation skills to obtain or leverage necessary resources. Achieved broad goals, which supported corporate business strategy by becoming an active member of the Line of Business leadership team. Demonstrated strong technical skills by facilitating data management activities, which include, creating and maintaining large databases, and managing weekly reports.