• I am a dynamic and detail-oriented Director of Operations respected for 15+ years of optimizing daily workflows and supporting executive functions to ensure consistent achievement of organizational objectives. • I pride myself on being a motivational leader, leveraging extensive experience building, training, and developing effective teams to consistently deliver attentive service and close lucrative sales both remotely and in-person. • I am known for being an out-of-the-box thinker with a strong commitment to continuously improving systems and processes to mitigate issues before they occur. • Additionally, my exceptional tenure has resulted in comprehensive understanding of law firm and business office operations and an upward career path.Key achievements include:• Sales Management: Qualified lead prospects for clients and proofread all leads at Finauction.com, consistently closing deals with new clients for the leads program.• Team Coaching/Training: Developed engaging call center scripts and provided coaching and ongoing training to support the sales team and ensure they were prepared for all potential customer situations.• Operations Management: Hired and supervised staff, prepared and distributed marketing materials, and provided executive support to the CEO and Vice President of Sales at Bay Harbor Marketing while overseeing virtual call center operations.• Office Management: Assisted multiple attorneys at Keller Fishback and Jackson LLP with hiring and supervising support staff and calendaring court hearing dates and depositions nationwide.Key areas of expertise include: Customer Service, Virtual Team Leadership, Legal Research, Lead Qualification, Consultative SellingIn my free time, I enjoy traveling and reading. I am incredibly passionate about personal development and have participated in numerous courses and programs focused on internal growth.I look forward to meeting you! You can reach me at 707-235-1886 or Brianne.balzarini@sonic.net
