I support and train personnel on the use of DAX Copilot, Dragon Medical Network Edition, Dragon Medical One, Dragon Medical Embedded, Dragon Medical Practice Edition, Dragon Medical Enterprise Edition, and other Nuance products. Using email, chat, and phone, I support and provide documentation for implementation teams deploying across large and small medical networks both within the United States and internationally. This collaboration ranges from Microsoft Windows server management and client software deployment personnel in large hospitals to individual office managers and third-party IT teams in small clinics. Effective implementations require I configure, troubleshoot, and analyze interactions between software for on-premise (Windows, thin, and zero clients), cloud-based, and virtualized components, including Citrix, VMWare, Microsoft Terminal Services, and Parallels on Mac OS. Furthermore, I field, assign, schedule, and resolve technical support queries for Dragon Medical that are received via email or phone. Cases are tracked digitally using tools in Salesforce and Google Workspace and marked as solved once a resolution is reached.In addition to my certifications for the training and deployment of Dragon Medical, I am also certified to train in the Allscripts Professional EHR and Nuance Powerscribe 360. Furthermore, my deployments of Dragon Medical have required integration with a wide range of EHR systems, such as those from Allscripts, Cerner, Meditech, and McKesson.I also maintain company internal IT equipment allocation and function as primary IT manager for office-wide hardware and software troubleshooting, upgrades, and purchasing.

Supervision of up to 5 sales associatesMerchandising of products on the sales floorCoaching and training of sales associates, providing performance feedback and reviewsProviding customer service and adviceInventory managementCoordination with superiors and other department heads regarding current and upcoming promotions and sales to optimize resultsOrganization of midnight release special events to promote customer loyaltyHandling the scheduling of associatesTracking department performance in relation to store goals and adjusting strategy accordingly

Performing troubleshooting and repair for personal computers (Windows and Mac), including the following tasks:Virus RemovalData Recovery and transferHardware upgrades or replacement (IE., hard drives, GPUs, power supplies, etc.)Software installation and upgradesOperating system optimizationOperating system installation and upgradesInitial computer setupAdvising customers regarding the purchase of new equipment and suggesting applicable servicesHandling scheduling of associates for a short time

Teaching a classroom of 20 college freshmenWritingPresentingPlanningCurriculum ImplementationOnline Integration

Performing computer repair and troubleshooting, including:Hardware replacement (IE., hard drives, GPUs, power supplies, etc.)Data recover and transferVirus removalOperating system installationSoftware installation and upgradesSpeaker and projector mounting in classroomsProviding over the phone technical support to departments within the College of Arts and Sciences

Register TendingTrainingCar hoppingMiscellaneous food preparation