-Generated monthly Board Reports, training materials, and internal forms independently.-Oversaw the implementation of CDD/EDD program updates, New Accounts procedures, and modern report analysis tools/processes.-Managed fraud, BSA/AML, and watch list queues in Verafin from alert to case escalation to SAR filing. Additionally responsible for institution CTR filing QC.-Trained three analysts and one officer providing one on one meetings, mentorship, and detailed documents to best meet the individual’s learning style and needs.

-Improved account accuracy percentages bankwide by an average 15% through the development and implementation of enhanced review tracking/procedures/training-Generated training manuals and internal procedures to streamline new hire onboarding and systems training-Developed standardized forms and specialized documents using Adobe PDF and Microsoft Excel for deparment and inter-deparment use.

-Updated and edited bank prodecure and processes, and trained branch staff on finding answers to procedural questions. -Supervised branch staff on the satisfactory completion of operational tasks, including reports and following approval limits. -Researched various topics to make policy suggestions to upper management.

-Streamlined storage for daily operations, seasonal displays, and key records, reducing the time for annual retention audits by an average of 4 days. -Wrote a new hire training program, writing procedure and policy to simplify the training of future employees. -Managed daily teller operations.

-Created a series of personal finance training sessions to answer common questions -Communicated with customers, servicing their credit card accounts

-Developed online forms necessary to ensure efficient flow of information-Wrote a training manual describing procedures and requirements for future employees-Planned, prepared, and presented training workshops for each account holder-Built a departmental budget, allocating $300,000 of funds

-Learned the following clerical functions through operating the front desk: multi-line phone systems, QuickBooks, customer communication, Microsoft Office Suite, and filing-Updated operations in the Warranty department -Developed data reporting skills through aiding in the invoicing process