Brianne Collins Email & Phone Number

Miami, Florida, US

Scottsdale, Arizona, US

• Implemented org communication standards for release notes and system updates as well as regular release cadences.
• Responsible for requirement gathering and providing best practice solutions.
• Created validations to enhance process guidelines.
• Designed and implemented multiple process enhancements to give teams streamlined efficiencies.
• Advanced Salesforce automation knowledge including Flow, Process Builder conversions.
• Created weekly and quarterly reporting dashboards for better team insights.

Phoenix, AZ, US

• Responsible for requirement gathering and providing regular updates to assist the org in prioritization of projects.
• Strong ability to work across departments and teams.
• Analyze and document business requirements.
• Took projects end to end including all build items and deployment.
• Facilitate UAT with team and end users to ensure successful deployments.
• Strong data management abilities.

Phoenix, AZ, US

• Completed a replatform of our Salesforce org, including data migration efforts, integrations, automation and object builds to support better visibility into org performance and financial reporting.
• Completed clearing house switch project analysis and prepped work streams over six months that had a 350% increase over average yearly volume, expediting the project and helping save the company over $1.4 million.
• Analyzed sales and churn data to show gaps in processes and systems to create movement in enabling changes to save the company revenue.
• Enabled a team to collect over $1 million in AR.
• Trained a financial transaction support team in India.
• Created and managed variable comp plans for the account management team.

Paris, FR

• Completed overhaul of reporting for sales and operations including process improvements.
• Trend analysis of inside sales and guest service departments.
• Development of custom Excel reports for tracking department metrics.
• Development of weekly and monthly custom Excel reports for tracking employee progression.
• Leverage data to increase visibility of business insights.
• Work Force Management backup.

Scottsdale, Arizona, US

• Assisted defining the service and scope of the new Sales Operations department.
• Quality and trend analysis of inside sales.
• Record sales evaluations utilizing departmental quality monitoring forms.
• Provide Supervisors and Managers with regular performance feedback on sales Agents.
• Design and implementation of quality monitoring forms and quality standards.
• Development of best practice reference documents to drive quality improvement.

• Responsible and accountable for delivery of brokered services.
• Main point of contact for nationwide broadcast/cable stations and clients.
• Manage, schedule, and train operations personnel.
• Accounting and programming analysis and reconciliation.
• Manage physical and digital media logistics for nationwide clients.
• Sales product mix analysis.

• Main point of contact for nationwide broadcast/cable stations and clients.
• Accounting and programming analysis and reconciliation.
• Manage physical and digital media logistics for nationwide clients.
• Sales product mix analysis.
• Communication of paid programming schedule to broadcasters.
• End customer demographics and sales volume reporting for paid programming.

• Assist with forecast analysis and procurement of inventory.
• Internal audit of sales transaction paperwork to ensure rebate monies can be collected.
• General ledger inventory account balance variance analysis.
• Sales volume and customer demographic reporting to General Motors Company.
• Manage KeyTrak asset management software/hardware and supplies.
• Manage lot attendant staff and train as required.

Scottsdale, Arizona, US

• Assist with forecast analysis and procurement of inventory.
• Internal audit of sales transaction paperwork to ensure rebate monies can be collected.
• General ledger inventory account balance variance analysis.
• Sales volume and customer demographic reporting to General Motors Company.
• Manage KeyTrak asset management software/hardware and supplies.
• Manage lot attendant staff and train as required.

Business Administration And Management, General

Business Administration And Management, General