My role at DAVIDsTEA as an assistant manager is very dynamic and changes based on any given day. I wear many hats, but my largest contributions have been in supporting my Store Manager in meeting sales goals, hitting KPI (Key Performance Indicators) targets, and ensuring staff accountability. Outside of these responsibilities, I can also be found drafting up in-store contests to engage my staff, facilitating one-on-one sit-downs with staff focusing on topics like growth, accountability, and exceptional salesmanship. Customer service is really at the heart of everything I do at DAVIDsTEA, and myself, along with the other members of my management team, emphasize this as our core focus. Aside from the responsibilities listed above, I also write up weekly manager reports based on sales, staff performance, and customer trends. In these reports, I am tasked with conceiving an Action Plan to help close any potential gaps in KPI's and propel our store forward. I rely heavily on analytical data to complete administrative tasks such as this, as well as completing and approving payroll, noticing store trends relating to traffic and customer behaviors, etc.

My role was to fill the space of an Assistant Manager and provide support to the Store Manager during operational hours; keep the store organized and well-stocked; provide coaching and feedback to part-time sales associates; work with the team to meet/exceed daily/weekly/monthly/quarterly sales goals; approve payroll; use KPI reports such as Average Transaction, Units Per Transaction, and Conversion Rates to highlight any missed opportunities to correct going forward, or any successes to celebrate and motivate staff.

Deliver exceptional customer service, explain and demo products, display excellent salesmanship, and help support team in reaching daily/weekly/monthly sales goals. Cash-trained, and some supervisory experience.