Brianne Hanson Email & Phone Number

Utrecht, Netherlands

In my role as the Head of Customer Success at Leading Courses, I lead our dedicated team in facilitating the successful adoption and positive experience of our products among our B2B clients, specifically golf clubs. By focusing on client satisfaction and effective product use, we drive mutual growth and success for both our clients and Leading Courses.Additionally, I oversee our Customer Support team, ensuring that all customers (B2C) and clients (B2B) receive the highest level of assistance. Our team is renowned for providing prompt, personalized support, consistently delivering exceptional service to meet and exceed expectations.

Utrecht, Netherlands

As the Human Resource Manager at Leading Courses, I handle recruiting, employee development, and HR policies to create a positive and productive workplace. My responsibilities include hiring new talent, managing employee relations, office management and ensuring we comply with labor regulations, all to support our team's growth and success.

Utrecht, Netherlands

As the inaugural Sales & Account Manager at Leading Courses, I had the unique opportunity to establish client onboarding and retention processes tailored specifically for golf clubs. Through personalized sales strategies and attentive relationship building, I contributed to the growth of our client base while ensuring their ongoing satisfaction.Leading Courses connects a growing community of golfers to a worldwide growing number of golf courses. For golf courses, this means more (national and international) reach and revenue, valuable insights (trends/reviews) and opportunities for digital and e-commerce solutions.

Amsterdam Area, Netherlands

During my internship as Logistics Coordinator at TIG Sports, I managed the behind-the-scenes logistics for the side events of the FIVB Beach Volleyball World Championships 2015. From setting up venues to coordinating with vendors, I played a key role in ensuring everything ran smoothly, enhancing the overall experience alongside the main tournament action.

Barcelona Area, Spain

As a Strategic Intern & Tour Guide at Green Bikes Barcelona, I combined my strategic insights with hands-on experience to enhance our tour offerings. I developed and implemented strategies to improve customer engagement and streamline operations, built their website using Squarespace, and provided captivating and informative bike tours in both Dutch and English, sharing the vibrant culture and history of Barcelona with visitors from around the world.