Team Lead
CurrentLead and assist a team of certification analysts, lead analysts, and project managers as they certify new interface functionality to Labcorp and industry standards.• Maintain open line of communication between the NDC Team and the other internal teams via recurring calls and information sharing events. • Assess the need for development of new SOPs or revisions to current ones. Leading the writing and revision process of these documents.• Built a video and SOP library for new hires and existing members to use for streamlined training and refreshers.• Resolving and escalating exception requests and aiding internal and external teams with implementing necessary changes.• Established a streamlined process for accommodating and documenting exception requests.• Identifying areas for process improvement, planning, and presenting opportunities to leadership.• Reduced the average days in WIP from an average of 191 in 2021 to an average of 136 in 2023.• Leading meetings to ensure interoperability and collaboration among team members as well as one on one meetings with direct reports to conduct performance review check-ins, trainings, and discussions.• Revamped the check in process for the team including more frequent direct one-on-one discussions and creation of new check-in materials, to ensure transparency and efficiency for all on workload, process improvement, constructive feedback, and timely advice.• Oversee documentation for projects and certification efforts - OneNote & SBM. • Provide quality assurance on completed subtasks to ensure all documentation is in place and quality work was attached to the effort and all scopes of work executed. • Serving as the frontline contact when new vendors are being onboarded at Labcorp to ensure they understand our specification documents, perform desk checks on their initial sample submissions, and research and resolve all queries to get coding questions and concerns addressed.
