Team Lead
Current- Lead and assist a team of certification analysts, lead analysts, and project managers as they certify new interface functionality to Labcorp and industry standards.
- Maintain open line of communication between the NDC Team and the other internal teams via recurring calls and information sharing events.
- Assess the need for development of new SOPs or revisions to current ones. Leading the writing and revision process of these documents.
- Built a video and SOP library for new hires and existing members to use for streamlined training and refreshers.
- Resolving and escalating exception requests and aiding internal and external teams with implementing necessary changes.
- Established a streamlined process for accommodating and documenting exception requests.