• Finished number one with metrics in network for 2022.• Raised team’s overall production by 25% in first four months as solo manager.• Developed and established special projects for process improvements. • Put project in place to decrease mis-sorts, meaning more customers received packages on time. Improving ratings significantly.• Engaged with associates to promote inclusion, diversity, and growth by staying present in operations and providing support.• Directed day to day operations, increasing metrics, HR people operations, assisting associates with removing barriers, and performing project management and administrative tasks. • Increased production by communicating “why” to associates, finding fraud scam that saved company over $100,000 in merchandise, helping lead get promoted to manager, and increasing retention rates and safety standards.

• Improved metrics such as packages per hour, sort compliance, and defects per million opportunities through continuous quality improvement and deep diving analytical data.• Managed and oversaw daily operations while supporting associates and operations team.• Made quick, strategic moves during operation to meet metric goals.• Wrote data driven bridges for misses, problem solved, built engagement 90% for efficiency, with power out for two hours and finishing all of sort on time.• Created new processes to make packages move faster, problem solved entire truckload of over 4,000 wrong packages for sorting on time, ran operations as single and leader, and solved issues for associates by working with HR and operations.• Kept flow balanced between inbound & outbound and people operations, completed sort on time and administrative tasks, and attended daily operational meetings.

• Directed day to day operations and curriculum planning, managed staff, attended weekly directors meetings, and attended meetings with school administration. • Communicated with parents and staff, engaged with students, created partnerships with community, created new programs to offer students, and maintained good working relationship with school.• Built strong, effective, working relationship with school, started new robotics club, offered targeted homework help for students, and built trusting relationship with parents.• Increased average daily attendance from 30 to 80 students in five months. • Partnered with organizations in community to provide opportunities for students.• Developed programs to promote diversity and inclusion.

• Worked with community partners, created new programs, trained and developed staff, created safety inclusive environment for students, and provided specialized care for students.• Trained entire organization on Weikart methods, attending training for trainers and getting highest score in class for Weikart methods. • Performed day to day operations, coordinated with schools and transportation, and created special events.• Created calm down corner for students on spectrum, and worked with parents to create specific solutions for students.• Built partnerships with community to renovate club.