• Created systems and procedures to boost efficiency and aid in effective communication between multiple departments.• Built relationships with customers and vendors to ensure smooth operations and open communication including traveling to company, vendor, and customer work sites to learn, observe, and build rapport. • Coordinated communications, timelines, and details between operations, customers, and vendors for various jobs and projects including training, repairs, inspections, remarking, transloading, and derailments of railcars and locomotives. • Created job proposals for customers based off of information gathered from customers, vendors, and operations including pricing, time frame, and scope of work agreed on. • Member of Occupational Health and Safety Committee, helping brainstorm ideas to keep our employees safe as well as taking, organizing, and filing notes for action planning and to share with the rest of the company.• Organized, tracked, and created Excel spreadsheets for jobs, on-boarding, and data tracing.• Formatted and created customer facing and internal documents, reports, and training booklets.

Answered phones and forwarded calls according to need. Accounts Receivable, taking and payments from customers, balancing cash-outs, doing bank deposits. Inventory maintenance, order entry, completing warranties, and correcting shipping and PO errors.

• Reorganized warehouse to make it easier to find things including created system to track customer pickups.• Cleaned, remurchandized, stocked, and tracked inventory for showroom including making orders and correcting inventory and shipping errors.• Educated myself on products to make product knowledge my expertise.

• Became the go to product knowledge expert by taking every optional class available and self educating in my spare time.• Cleaned, remerchandized, and stocked products regularly.• Built loyal relationships with customers and vendors by being knowledgeable, friendly, attentive, recommending correct products for their needs and upselling.

• Provided licensed esthetic services to clients including facials, manicures, pedicures, waxing, and makeup artistry. • Built loyal relationships with customers and vendors by being knowledgeable, friendly, attentive, upselling, and rebooking. • Assisted reception with booking and confirming appointments, handling cash, and inventory maintenance (completing weekly counts and cleaning inventory areas).