Brianne Kuenz Email & Phone Number

Denver, And South-Denver/Littleton Studios

Teach introductory (C1), intermediate/advanced (C2) Vinyassa style yoga classes, as well as Restorative/Yin style yoga. I teach at the following CorePower Yoga Studios:Ken-Caryl and Highlands Ranch Town Center

2434 W Caithness Place Denver, Co 80211

• Answer & direct incoming phone calls from nationwide studio locations• Utilize Mind-Body-Online (MBO) software to navigate through student accounts and service offerings; Identify & solve MBO issues• Resolve &/or forward customer complaints to the appropriate person, & route calls to appropriate departments• Support studio managers • Assist members with a variety of account questions/issues • Assist customers with studio schedules & program questions, providing customers with product & service information• Understand the organizational structure of CorePower Yoga & disseminate or escalate information through appropriate channels• Effectively communicate & enforce company policies• Research required information using available resources• Follow up customer calls as necessary• Assist in tracking the nature, frequency, & duration of the calls received• Work efficiently in a team-based and often-times fast-paced environment

Centennial, Co

• Assistant to & booking agent for CEO/President• Manage CEO’s calendar/events and client follow up’s• Business development, social-networking, & marketing• Lead generation through telemarketing, networking, & client relations• Logistics coordination for client events

Greater Denver Area

Tabor Center, Denver Coloraod

• Individual & Corporate Sales (Business to business sales and telemarketing)• Sold Club Memberships, Corporate Memberships, Personal Training Packages & PilatesT raining• Succeeded in reaching or exceeding monthly sales unit and revenue goals• Exceeded revenue and unit goals in January by 130%• Developed and maintained relationships with members and corporate accountso Integrated new members into the club through continued rapport building and networking• Developed independent lead generation through telemarketing, cold calling, club guest passes, walk-ins and member referrals2010 - 2011• Maintained (BOSS) / Prospect database (CRM)• Processed member contracts

Greenwood Village, Co

Training Coordinator/ Exam & Office Administrator AmeriTeach 2004-2010• Provided excellent customer service and student relations• Processed registrations with a high degree of efficiency• Invoiced clients using QuickBooks• Supervised front office• Provided sales assistance• Prepared and facilitated scheduling meetings• Coordinated logistics for off-site training• Administered and proctored testing (Prometric)• Managed numerous venders and catering• Maintained relations and negotiated corporate pricing with nearby hotels for clienteleo Received various internal promotionso Improved efficiency and organization within the administrative office o Inspired health and positivity among coworkers

Denver, Co

• Shadowed reporters and photographers in the field• Worked the Assignment Desk to answer incoming phone calls, manage a chronologicaldatabase for future & current stories, communicate with field photographers and reporters• Assisted studio and newsroom producers with projects and research• Wrote, edited and produced a personal demo tape

Ryt, Vinyassa Yoga

Yoga Teaching Certification (200 Hrs.)

Bachelor Of Arts, Speech & Communications

Activities and Societies: Minor: Holistic Health & Wellness

Education record