Brianne Morgan Email and Phone Number

Responsible for research related to animal neglect and abuse. Collect and report data into the multi-faceted database ensuring accurate and current information related to cases and associated individuals. Provides free and anonymous emotional support via multiple communication platforms including a telephone hotline and internet-based forms and communication.

Leader of office management processes including front office activities and records management. Managed complex scheduling and coordination of services for therapists and therapy services. Provided communication services to customers including parents, therapists, CDSA coordinators, and physician offices regarding patient status and care progress. Records management included obtaining HIPAA compliant demographic, intake, clinical records, and physician order requests in both the paper and electronic records.

Project manager responsible for project lifecycle including initiation, client communication, project status monitoring, and timely delivery of project deliverables. Established professional relationships with contract linguists and associated clients. Management responsibilities include quality checks at documented stages of process delivery ensuring compliance with NCTL standards. Responsibilities included documentation generation for all project documentation and electronic databases related to sales and implementation.

Complete client management responsibilities for the certification activities including pre audit management and post audit support. Responsibilities included ensuring the audit documentation was compliant to the required standards and supported the audit activities. Acted as the quality of information function for audit activities prior to progressing to technical review. Ensured all audit activities were on time, progressing as scheduled, and mediated any discrepancies of scheduled activities. Coordinated with internal resources to resolve customer issues and identify opportunities to improve the customer experience. Coordinated audit logistics including travel and scheduling between multiple parties including translators and observers. Ensured information was correctly documented in the OASIS database and internal records.

Complete client management responsibilities for the certification activities including pre audit management and post audit support. Was responsible for developing quotations and contracts for clients and issuing audit assignments. Ensured accurate information for internal and external (OASIS) databases. Monitored completion of audit assignments and issues Quality Management System certificates.

Managed client communication and account services including client process updates and goals on a regular basis. Ensured communication of new or changed client deliverables and managed the status report process for all interested parties.

Responsible for marketing campaigns in Medical, Aerospace, Defense and Automotive industries including creating information blogs and identifying appropriate audiences.

Completed database management for all active drivers Organized 450 driver files to be sent out and scanned at the Cleveland, OH plant.Developed quick assessment skills to produce files in a timely manner while also remaining detail-oriented.

Analyzed client relationship management data in response to marketing initiatives. Collected, reviewed, and input marketing data such as customer information and demographics and audit output results. Assisted in creating marketing campaigns, tracking and analyzing results to adjust marketing initiatives going forward.

Selected out of 20 candidates to promote the University of Dreams summer internship program. Organized and presented a student information session for interested underclassmen at Bennington College which resulted in a 20% increase in enrollment. Generated online promotion campaigns directed toward several local colleges in Massachusetts through email and social media groups such as Facebook that generated a 20% increase in enrollment.