Handmade ceramics company.www.thelittlecreativecompany.com

Production Manager for Food and Wine and Cooking Light publications.

Served as a single point of contact for Premier authors, providing account and fulfillment support by building and maintaining relationships with authors, external vendors, and internal teams.· Performed in-house fulfillment and creative direction of Premier design products· Acted as subject matter expert for design team, product, and vendor management· Recognized and leads system, quality, and process improvements that benefit the author experience and internal processes· Drove expedient resolution and root cause analysis for critical issues affecting authors, internal teams, and third party vendors

Worked cross-functionally to enhance the customer experience by providing account and fulfillment support. Delivered high quality products by ensuring the use of creative best practices and the implementation of new processes.· Held creative consultations with authors· Provided account support and design direction· Developed internal designer reference for quality improvements· Involved heavily in project work including service development and testing· Developed and delivered creative best practices newsletter for creative team