Chief Operating Officer
Us
Institute for Family Centered Services (IFCS), a for-profit human services organization, started small in 1988 and grew into a nationally recognized, leading provider and developer of in-home and community-based services. IFCS was acquired by The MENTOR Network in June, 2009. As Chief Operating Officer at the time of purchase, I lead IFCS through the acquisition to full-integration in June 2011. Prior to the acquisition, I successfully shepherded the company as we grew the business and reputation, positioning ourselves as a desirable addition to The MENTOR Network's portfolio. In this role, I managed a team of State Directors and clinical leaders from across the company as well as business leaders in Human Resources and Finance.In addition to the integration activities, as COO, my responsibilities included:leading program operations, partnering with finance and clinical leaders in evaluating outcomes, ensuring fulfillment of contractual obligations, developing policies to ensure effectiveness of service delivery and providing oversight of quality compliance.