Brianne Sochocki Email & Phone Number

Ann Arbor, Michigan, United States

Lansing, Michigan, United States

• I lead our Financial Center's operations, guiding eight direct reports through the complexities of a high-stress environment. My days are filled with coaching sessions that not only boost our team's skills but also.
• Improved our operational scorecard by 46% with innovative chip and pin read strategies, significantly enhancing customer transactions.
• Honored with a nomination for FCM Rookie of the Year in 2023, a testament to our team's exceptional leadership and operational prowess

Lansing, Michigan, United States

• In this role, I embraced the challenge of integrating with seventeen diverse teams, fostering a unified and thriving work environment. My journey across seventeen locations underscored my adaptability, ensuring.
• Revamped the primacy and retention tracker for the Great Lakes Region, leading to unparalleled customer retention rates.
• Exceeded Bancorp averages in primacy and retention scores across seventeen financial centers, securing our reputation for customer loyalty.

Okemos, Michigan, United States

• My tenure as Assistant Center Manager was marked by innovation and operational enhancement. I spearheaded the design and implementation of a primacy and retention tracker, revolutionizing customer engagement across the.
• Led a dynamic team of five, steering significant improvements in primacy, retention, and digital engagement.
• Achieved zero FCA errors, showcasing our commitment to flawless operational management.
• Developed a performance metrics tracker that improved outcomes across seventeen financial centers.

Lansing, Michigan, United States

• As a Personal Banker, I was dedicated to creating unforgettable customer experiences through personalized financial solutions and relationship management. Employing a consultative approach, I met diverse customer.
• Ranked fifth in Bancorp, recognizing our outstanding performance.
• Secured deposit growth exceeding 105%, significantly boosting our financial center's deposits.
• Realized over 200% loan growth for consumer loans, underlining my expertise in sales and financial advisory.

Saline, Michigan, United States

Work for family business during seasonal summer holidaysDesign bouquets and floral arrangements Balance a cash drawer Develop long lasting customer relationships

Grand Rapids, MI

• Focused on efficiency and compliance, I managed comprehensive loan files and streamlined the loan application process. My attention to detail ensured accurate and personalized loan documentation, supporting our.
• Enhanced loan processing efficiency, supporting both commercial and consumer loan officers.
• Streamlined the loan application process, ensuring fast and efficient client service.

Grand Rapids, MI

• Leveraging my deep knowledge in property and casualty insurance, I offered bespoke advice on personal line insurance policies. My commitment to exceptional customer service fostered repeat business and solidified.
• Facilitated sales growth for four sales representatives by optimizing books of sales, contributing to an enhanced sales environment and team success.
• Achieved high transition volume from service to sales, demonstrating exceptional skill in cross-selling and customer persuasion without relying on commission incentives.
• Recognized for outstanding performance with an invitation to exclusive corporate training sessions, indicating proficiency in and commitment to mastering new systems and processes.
• Established strategic partnerships with driver's training classes to educate new drivers on insurance, membership benefits, and roadside assistance, enhancing brand visibility and community safety awareness.
• Led community engagement initiatives, promoting insurance literacy and safe driving practices, contributing to community well-being and enhancing company reputation in the local community.

Grand Rapids, MI

Conducted monetary transactionsCross-sold products and services Developed lasting rapport with customerCreated member service procedural manual and created uniformed documentation product profiles

Grandville, MI

Obtained ability to remain focused in a high stress environment Effectively solicited creditEffectively handled customer complaints