Brianne Hechter Email & Phone Number

Vaughan, On, Ca

Oo

- Designed and continuously improved ISO 9001- and 14001- certified Quality and Environmental Management Systems- Acted as GDP Responsible Person for all Canadian operations, overseeing the Healthcare Quality Management System- Established department priorities and objectives to align with quality objectives and corporate strategies, and comply with regulatory requirements and ISO standards. Collaborated with internal customers to strategically implement reasonable, sustainable improvements focused on customer satisfaction, employee safety and satisfaction, and environmental responsibility - Identified operational and product risks. Collaborated with functional area leaders to mitigate risks, maintain compliance, solve problems, manage non-conformances, and create CAPAs- Established strong partnerships with internal and external stakeholders by communicating effectively as a credible subject matter expert- Managed the document repository and led creation, periodic review, approval, and change control processes for Policies, SOPs, Work Instructions, Records- Created high quality presentations to present QA plans, performance updates, and resource requirements to management - Developed and conducted trainings; Tracked and managed training records through the LMS- Led internal audits, oversaw external certification and customer audits, and audited and qualified vendors and facilities based on compliance with Health Canada, CFIA, and HACCP requirements for transporting, handling, and warehousing customer goods- Managed a diverse team of dotted line reports with responsibility for site quality and safety. Mentored team members to improve skills and knowledge of QMS including auditing skills, document management, and process improvement- Developed and championed a Corporate Social Responsibility program through planning, promotion, and execution of environmental and wellness events

Chicago, Illinois, Us

- Analyzed program needs by assessing Key Performance Indicators. Developed policy recommendations and collaborated with operations to set strategy to implement and maintain national restaurant food safety standards and initiatives to ensure food safety, quality, safe water, cleanliness and sanitation, pest control, food handler training, and prevention and management of health hazards.- Led the Food Safety Team in the investigation and research of new initiatives. Alternative options and best practices were reviewed through consultation with technical and regulatory experts, internal and external colleagues and peers, and internal customers.- Prepared policy presentations to senior leadership to gain approval to move forward and obtain resources required to implement programs. During the implementation, I prepared briefing notes to leadership to communicate project and updates and recommendations to guide decision making.- Researched and interpreted various regulatory requirements and integrated knowledge of legislation, safety and quality principles into new initiatives and programs. I reviewed and approved food handling procedures for new menu items and sanitation procedures for new equipment or operational processes.- Built partnerships and fostered critical relationships with provincial and regional health authorities and industry representatives across Canada and liaised with government policymakers to provide recommendations and industry perspective.- Provided technical support to customer service and operations staff in over 1400 restaurants across Canada for customer complaints and store-level crisis situations. Exercised diplomacy and tact while communicating with internal customers to initiate and monitor corrective actions following sensitive issues.- Managed relationships with vendors and suppliers by facilitating annual business reviews, planning sessions, and weekly touchpoints where I led them in tracking progress against project timelines.

Charlotte, North Carolina, Us

- Performed thorough and technically rigorous food safety and quality assurance audits in a wide ranging portfolio of clients including retail settings, quick service to fine dining restaurants , and food production and manufacturing facilities- Provided on-site food safety training and operational guidance to clients in areas including the development and maintenance of HACCP plans, involvement in product recalls and customer complaint response protocols, regulatory health department inspections, reports of foodborne illness, pest control, boil water advisories, and service interruptions such as power outages - Displayed excellent written and verbal communications by synthesizing technical food safety information and communicating detailed audit reports in an understandable manner - Provided positive and negative feedback while offering suggestions and resources for corrective actions in events of non-conformance and returning for re-audits to ensure ongoing compliance - Acted as a resource for new hires while assisting in training and answering of technical and operational questions- Submitted high quality inspection reports, managed monthly expenses, planned and organized personal schedule, and submitted other required assignments and special projects in a timely manner

Edmonton, Alberta, Ca

Edmonton, Alberta, Ca

Certificate In Occupational Health And Safety

Basc. With Honours, Occupational And Public Health

Bsc., Human Ecology - Family Studies