Brianne Lanphear Email & Phone Number

Raleigh-Durham, North Carolina Area

* Proud leader of 20 Block Advisor offices across seven states including NC, SC, VA, TN, KY, AL, and IN totaling $8.5M.* Specialized tax expertise and planning from the U.S.A. to Germany to Australia. We retain experts in all pockets of tax including individual, small business, international, corporations, partnerships, estates, rental real estate, non resident, and trusts. Online, in-person or combination of both, we tackle every life change at your convenience.

Greensboro/Winston-Salem, North Carolina Area

* Led the preseason growth of 7.6% with a team of 29 offices. * Converted six franchise buyback acquisitions to company. * Inspired, challenged and supported the launch of the Block Advisor brand in Winston-Salem and the team excelled in every metric. * Partnered with TRS team on training and the soft launching of our Tax Resolution System. * Inspired and challenged tax professionals to acquire higher levels of certification and over 100 succeeded.

Western Massachusetts - Holyoke, Ma

* Lead the retail operations, associate certification and development programs, compliance requirements, and the client experience for 18 H&R Block offices throughout Western Massachusetts. * Accountable for ensuring the retail offices and tax professionals are compliant and up to date with IRS and state regulations outlined in the electronic filing program.* Administer and emphasis soft skills training with members of my team when partnering with our clients. Provide ongoing coaching and feedback to improve and reinforce consistent service quality.

Allentown, Pa

* Involved and engaged in decision making for recruiting, interviewing and hiring of tax professionals, client service professionals and office managers. * Operational and real estate expansion experience revolving around the needs of our clients by building market share in the tax preparation business.

Fall River, Ma - Southeastern New England Area

* Partnered with four District Managers who mentored, guided and empowered my knowledge and exposure in the tax industry.* Participated in tax professional education and certification, marketing and business growth tactics, operation management, labor management, real estate, client experience, budgets, and associate training for 81 offices throughout Southeastern Massachusetts and Rhode Island.

Smithfield, Ri

* Exceeded the needs of customers and built strong retention through my charismatic and genuine approach. * Trained new servers who came onboard through a shadow program. Observed body language, facial expressions and interaction with the guests, their knowledge of the menu, and opportunities to offer suggestions and up charges.* Provided each server feedback and suggestions to ensure they were successful financially during each shift. * Proactive team member who developed trusting relationships with fellow servers, cooks, managers and hostesses.

Smithfield, Ri

* Responsible for property research through city and town records.* Assisted with contractors and scheduled meetings with clients. * Shadowed realtor through the home buying and selling experience. * Involved in property transactions, sales and marketing.* Provided suggestions and ideas for layouts, color schemes, and landscaping to incorporate for our newly built homes. * Organized open houses and assisted potential home buyers on inquiries.

Bachelor Of Science In Business Administration, Finance

Activities and Societies: Amnesty International

Associates, General Studies