Brianne Marron Email & Phone Number

Herndon, Va, Us

- Supporting enterprise customers across industries such as Healthcare, Logistics, Finance, and Government- Responsible for maintaining and tracking customer satisfaction for customers across Managed Services offerings through various touchpoints and quarterly Service Business Reviews. - Single point of escalation for customers and the ePlus Managed Services Center, facilitating communication with appropriate parties through to resolution.- Advocate for customer-specific processes or workflows (and subsequent documentation) to ensure service is tailored to a customer's needs.- Establish strong relationships cross-departmentally with sales, engineering, professional services, onboarding, project management, and operations teams to ensure synchronized communication in the day-to-day, and the long-term growth and satisfaction of existing customers. - Responsible for onboarding and maintaining customer information to help with day-to-day support and contract renewal.- Average Customer satisfaction survey result of 4.9/5- 100% Retention after year 1 and 24% growth of existing customer base.- Developed a new process and documentation used by the national Managed CX and account teams to coordinate service delivery for partner-managed annuity services. - Compiled and communicated documentation to assist with tracking our First Call Support renewal information.

Boston, Ma, Us

I was the sole recruiter across all business units:- Responsible for full-cycle recruiting and interview coordination resulting in 6 hires across Revops, Integrations, Sales, and QA and a 25% conversion rate for cold outreach.- Managing our interview processes and systems including data clean up for 275+ archived roles in Lever, modernized template for job descriptions, prep for panel interviewers, and faciltation of debriefs and hiring decisions.- Assisting with employee experience initiatives and onboarding including welcome sessions for new hires, coordinating schedules for common new hire trainings, virtual events (trivia to recognize DEI events, happy hour after our annual conference, etc)- Amplifying our employer brand including: the development of LinkedIn and BuiltInBoston content to drive engagement, the coordination of prompts and filming of employee testimonials, and enrollment the first Virtual Career Fair.LogicManager's enterprise risk management (ERM) software empowers organizations to anticipate what’s ahead, uphold their reputation, and improve business performance through strong governance.

New York, Us

CloserIQ empowers sustainable growth by helping innovative companies build high-performing sales & engineering organizations. We are the recommended talent partner by 500+ global brands and leading venture capital and private equity firms.Our Core Services:- Professional Recruiting- Executive Search- Organizational Consulting_____________- Working with technical talent across the stack at SaaS startups. Matching top talent with Product Management, Frontend, Full Stack, Backend, and DevOps engineering roles- Advising Founding or recruiting teams on their interview strategies and hiring process. - Key member of intake calls for new technical clients and searches- Strategic voice in the processes developed for our growing technical search division. - Read a blog I wrote "How to Closer Top Engineering Talent" below.

New York, Us

- Full cycle recruiting for roles across the technical stack at SaaS startups and coaching candidates through their job search process. - Working directly with founding and recruiting teams to both provide and implement search feedback, consistent updates on candidates in the pipeline and market trends, and coach on offer stages.- Team Lead for team of 5. - Developed new training content and fully trained 2 new hires while also interviewing for a new Director - on top of IC responsibilities.2021- 118% to quota

New York, Us

In addition to my recruiting responsibilities:- Selected by the CEO to lead the new consolidated committee responsible for raising thematic feedback, assisting the mentor program, and maintaining our culture through virtual events. - Project managed a team of 5 other volunteers in the development of an events calendar and original programming/ events to be delivered company-wide. - Executed programming including trivia, wellness month (step count competition, desk yoga, meditation sessions), "speed dating"/ coffee chats, etc. -At the end of the year term, consolidated the playbook and materials and led handoff meetings for the 2022 committee.

New York, Us

Working with technical talent across the stack at SaaS startups. Matching top talent with Product Management, Frontend, Full Stack, Backend, and DevOps engineering roles. Early employee on the new technical recruiting division - providing feedback on process improvement and internal documentation in addition to IC responsibilities. Q1- RampQ2- 234% Quota attainment

New York, Us

In addition to my recruiting responsibilities:- Selected as 1 of 3 members to work alongside the CEO after the transition to a fully remote workforce. - Assisted with the development of a new employee handbook documenting best practices and distribution of employee pulse surveys.- Raised thematic feedback/ questions from the team to leadership

New York, Us

Managed full-cycle recruiting for sales positions (entry-level to leadership) at high-growth SaaS and tech companies within our network while coaching candidates through to offer stage.- 2019 - Q4- 188% to quota - 05-12/ 2020: Embedded Recruiting Contract Role on Better

New York, Ny, Us

Served as an Embedded Recruiter (through CloserIQ) on Better.com's recruitment team assisting with their sales and ops positions, predominantly focused on remote Underwriting positions in the U.S.- Strategically sourced and phone screened Mortgage Underwriter/Sr. Underwriter candidates. Sourced 2725+ candidates via email & social networks resulting in 15 new hires.- Collaborated with Better's internal team to set sourcing best practices and messaging to increase interest rates, and added additional touchpoints to improve candidate experience.- Followed a structured interview process for 5 different entry-level sales & ops positions in final rounds.

New York, Ny, Us

Focused on coordinating the structured interview process for Front Office Non-Technical Internship program. Assisted in writing business reviews of the recruiting process, proposals for campus recruiting and diversity initiatives, and sourcing for senior-level searches.

Boston, Ma, Us

HBS Executive Education is an immersive learning experience—one that empowers senior executives to reflect, recharge, and reemerge as visionary leaders. Senior Program Coordinator (August 2017-July 2018)Faculty lead coordinator for the Owner/President Management program. (Catered to company Founders and CEOs)Responsibilities:• Supporting faculty and guest speakers by communicating scheduled class times and content, ordering classroom materials, booking space, arranging IT and AV support, and assembling and maintaining program specific learning management systems and websites.• Work cross-functionally with other HBS support departments throughout the planning and delivery phases of the programs. Guiding and anticipating the needs of faculty, staff, and participants.• Management of a part-time Program Assistant for two of the Comprehensive Leadership Teams.Program Coordinator (August 2015- August 2017)Responsibilities:• Worked on a portfolio of focused, global, and custom programs. Responsible for planning and handling all logistics, delivery, class scheduling and day-to-day operations for the team's assigned Executive Education programs including coordination of program meals, housing, and special events.• Delivered custom programs onsite in Frankfurt and Mumbai.• Contributed to the development and implementation of a new department wide process by which educational exercise materials were requested and managed.• Proactively founded a committee that would organize and maintain office supplies and storage following a department-wide office move.

Bingley, West Yorkshire, Gb

Emerald Group Publishing is a scholarly publisher of academic journals and books in the fields of management, business, education, library studies, health care, and engineering. **Recipient of an Emerald Star Award and an Emerald Above and Beyond Award. **Responsibilities:• Sales support. Managed renewal/ upsell campaigns by providing accurate customer and product information (working in conjunction with Business Managers). Collaborated with legal and customer operations to prepare necessary information and documentation.• Sales operations. Created and documented sales processes and reporting systems - including the development of user guides and training sessions for new members of the North American team.• Event management. Coordinated all aspects of North American tradeshows, internal meetings, and events within a set budget. Inaugurated the development and facilitation of focus groups for marketing insight and relationship development with support from the Marketing team.• Office management. Managed all accounts and supplies for the Boston office. Local project lead for the 2014 office move including: development of the business plan, technology transfer and set up, furniture order, proposed layout and branding, and project management of the moving company.

Boston, Ma, Us

Boston, Us

Chestnut Hill, Ma, Us

**Top caller by dollars earned at the end of the summer period.**

Bachelor'S Degree, Major:History ; Minor: Environmental Studies

Certificate In Organizational Behavior, Business Administration And Management, General

History And War Studies