Brianne Schultz Email & Phone Number

Grand Rapids, Michigan

• Create 50+ complex and customized financial reports monthly including total cost analyses, cost projections, single or multi-year budgets, IBNR analyses and modeling of plan design changes.
• Consult with clients and attend client meetings to provide assistance managing employee benefit costs.
• Manage incoming reporting requests and delegate tasks amongst Reporting Team.
• Make decisions on best practices for data analysis and modeling.
• Facilitate bi-weekly meetings with the Reporting Team.

Grand Rapids, Michigan

• Created 20+ new templates for reports to streamline processes, provide better data analysis practices and offer a more contemporary look.
• Produce 50+ custom financial reports monthly related to cost of employee benefits including total cost analyses, medical/ dental loss ratio reports, and prescription drug analyses.
• Provide one-on-one consulting to Benefits staff.

Lansing, Michigan Area

• Investigated, resolved and responded to incoming calls from members regarding health care coverage inquiries related to benefits and coverage, claim processing, membership and eligibility.
• Reconciled complex member issues through analysis of stated problem and implementation of effective solutions.
• Acted as the face of Blue Cross Blue Shield of Michigan to members by ensuring they have the best interaction possible and are satisfied with their experience.
• Supervised funding for departmental morale committee by tracking expenses, collecting member dues and monitoring budget.
• Assisted Team Leader by constructing and maintaining a visual report of call metrics for 15 employees and communicate results biweekly.
• Volunteered for departmental newsletter by contributing as an independent writer for several articles.

Lansing, Michigan Area

• Supervised health insurance incentive projects aimed to improve quality of care for patients and earn bonuses for physicians based off improved physician performance metrics.
• Analyzed performance surveys by quantifying data, highlighting weaknesses, and implementing solutions to increase productivity.
• Designed various forms and spreadsheets to increase efficiency by replacing outdated versions.
• Supervised the online patient portal by facilitating enrollment of 1,000+ users and monitoring all user issues/ concerns.
• Consolidated paper records for 2,000+ patients into an electronic medical records system, making patient records more easily accessible to office staff.
• Monitored payroll for 20 employees by analyzing adherence to schedule, quantifying hours and reporting results to practice owner.

Holt, MI

• Completed 24 graduate credits while working full-time as a student teacher in an Algebra I classroom.
• Planned customized lessons, units and assessments for 150+ ninth and tenth grade Algebra students.
• Evaluated student progress daily through verbal and written feedback on all classroom activities and assessments.
• Monitored student progress by assessing progress and implementing solutions to increase performance and understanding.
• Successfully designed and implemented a modern, student-centered curriculum in which textbooks were not utilized.
• Supervised large, diverse groups effectively by using personalized management techniques.

Secondary Teaching Certification, Secondary Education And Teaching, Mathematics

Activities and Societies: Volleyball head coach, Quiz Bowl assistant coach, Tutor • Completed an internship working as a full-time student.

Bachelor’S Degree, Mathematics

Activities and Societies: Academic Scholar Program, 2007-2013 • Awarded the Elizabeth Lentz Scholarship in 2009 from Michigan State.

Bachelor’S Degree, Spanish Language And Literature

Activities and Societies: Tutor for High School Equivalency (HEP) program • Upgraded teaching minor in Spanish to a separate Bachelor of.