Managed 300+ Accounts(Mid-level and Enterprise), responsible for Customer Success and all RFQs. Redesigned quotes to align with customer preferences, streamlined production documentation, and developed a rapid quoting process to supplement individual custom quotes.2x Quote Close rate following quotation system redesign and designed automated follow-up workflowsSalesforce Administrator, Overhauled the usage of the platform and wrote the SOP's for updated Salesperson usage parameters. Increased platform usage 300%. Growth of visible sales pipeline was 47% in first 3 months. Third Party Salesforce Integrations - Responsible for the full-cycle integration with document management system and MRP FishbowlProduct Management and Customer Relationship Management, driving product development in conjunction with customer needs and goals. Product was LED Lighting, with integrated SaaS including sensors, timers, and app controls.

Founded the Customer Success Department, including writing initial scripts, SOPs, and deescalation outlinesFull ownership of Customer Success and Project Management, Managed a high-performing team of 20 Customer Project AssociatesFocus on processes that improve organizational efficiency and transparency, 'Work Better, not Harder'Ownership and development of all training materials and process development for customer-facing brand repsOngoing data analysis to improve financial targeting, customer retention, and strategies to improve sales performance and customer ratings.Owned the Essential Compliance responsibilities for contract and licensing purposes.

Coordinated marketing events and projects, including corporate sponsorships and community fundraisers, including: McTeachers Night, Coffee with a Cop, Ronald McDonald House Charity and Family Events.Branding and Content for Local Marketing and Advertising Campaigns, Employee Education, and Training.Coordinated commercial construction remodels at retail locations in compliance with corporate schedules and guidelines. Conducted and analyzed corporate-mandated twice yearly employee satisfactions surveys, in-depth data analysis to lower employee turnover.Processed and Maintained High Volume Payroll and Employee Documentation (400+ Employees, 9 locations) Handled seamless transfer/sale of company and subsequent closure process, including adherence to legal requirements of confidentiality and necessary documentation.

Owned end to end the development of the event registration system andCRM Database that effectively managed the racer experience from eventregistration through race day, and tracked and improved the processthrough the season and year-on-yearManaged registration and racer retention for five races and two trade showsannually, while solely responsible for full client experience up until race day;300 Race Teams and up to 3,000 racers per eventInitiated, developed, and codified the entire process of Racer onboarding,integration, and follow up, from pre-race to at the event. Processesstreamlined and automated the registration and data-compiling systemsnecessary for each team and driver, as well as novel inclusion of racehistory, penalty notes, and vital customer success notes (3000+ racers)Cultivated Intense B2B relationships with high-profile corporate sponsors,including Monster Energy, Bud Light, and BFGoodrich TiresCoordinated international advertisement campaigns and onboarding of newadvertisement partnersDeveloped and executed contracts with local sponsors and race supportproviders, following up on deliverables prior to the event to ensure contractcompliance from both partiesDesigned and copyedited SCORE Journal, Sponsor Promotion Packages,and Race ProgramsManaged up to 10 employees and 300 volunteers during numerous eventsRacer Customer Service included C-Level Executives and clients withVIP/Celebrity StatusCrisis Management and Problem Solving in the harsh and chaoticconditions of the deserts of Baja, Mexico