Brian Netzer Email & Phone Number

Isanti, MN, US

Cambridge, Minnesota, United States

Cambridge, MN

• Experienced Service Manager with a solid record of leading a team of 9licensed insurance agents to exceed team expectations, and to create anoutstanding customer experience with a focus on retention. I Inspire.
• Mitigate risk and fulfill strict deadlines by designing and optimizingcompliance driven procedures for the department.
• Collaborated with diverse groups of people and all levels of management.
• Established an inclusive environment by integrating team meetings utilizing video conferencing between Minnesota and Arizona that successfully bridged the two sites and created a more collaborative team culture
• Developed and implemented risk mitigation tools that deliver clear direction and expectations to team members by satisfying the needs of both the business and the customer.
• Optimized job aids and processes while working with compliance to simplify service agents’ processes.

Greater Minneapolis-St. Paul Area

Promoted as a team lead. Lead a team of 30 Insurance service reps. Trained maintenance and service of new and renewal business in an accurate and timely manner. Helped customer service representatives utilize corporate database systems, and provide quality service to internal and external customers efficiently with a emphasis on retention.

Greater Minneapolis-St. Paul Area

• Provide compliance, sales, and carrier difference coaching for less experienced sales reps.
• Spokesperson for Q12 Learning and Development Team.
• Resolve complex inquiries and complaints from customers; performing research to resolve issues.
• Assess customer needs and negotiate with carriers to obtain favorable coverage and rates.
• Responsible for providing marketing to meet the routine insurance needs of customers.
• Develop and maintain in-depth knowledge of the insurance market place.

Anoka, MN

• Interact with current and prospective clients on a daily basis to manage customer service issues
• File claims and act as a liaison between the adjusters and the client
• Handle a caseload of 25 renewals per month
• Research and write Personal, Commercial, Life, individual and group Health Insurance policies. Worked to ensure lowest rates with the most comprehensive coverage possible to fit individual needs.
• Collaborate with the company president to develop strategic cross-selling methodologies.Implement benefit packages for small businesses
• Agency relationship manager and technical support for 29 agencies statewide.

• Developed, piloted and implemented a new agency process by the use of a remote server thru AMS 360 and EZLynx creating a paperless agency.
• Agency relationship manager and technical support for 29 agencies statewide.
• Assessed end user needs and conducted procedural workflow optimization seminars.
• Successful sales broker with a $843,000 book of business and excellent loss ratio of less than 15%.
• Serviced a book of business with over $1,000,000 in premium by remarketing and service retention efforts.
• Experience with Personal, Commercial, Life, Individual, and Group Health insurance policies.

Conduct hiring interviews and negotiate employee salariesFacilitate new employee orientationPerform 90-day and annual employee reviewsCoordinate employee benefit packageManaged bi-weekly payroll for 75 employees Reconcile daily sales transactions and submit bank depositsAlcohol, Tobacco, and Firearms ManagerReviewed Firearm sales and field applications for.

Acted as a captive agent by quoting and selling all Personal, Commercial, Life, and Health Insurance policies.Managed customer Service issues and filed ClaimsServiced a $1.5 million book of businessResponsible for agency marketing and client base development/expansion